MANAGER, CLOUD DESKTOP SUPPORT | Vertafore India Private Limited

MANAGER, CLOUD DESKTOP SUPPORT

9 - 14 Years

Hyderabad

Job Description
Vertafore is seeking a Manager for Cloud Desktop Support. The primary function of this position is to manage a team that supports customers that run Vertafore Desktop as a Service (DaaS) cloud environments. The team will handle more complex issues and support escalations.
This is a Swing Shift position, managing a team that will be working within the 8am to 8pm Eastern timezone.
Support customers infrastructure at Amazon AWS environment; Support customers email system at Office 365 environment; Setup and support Microsoft products - Active Directory, DNS, DHCP, Group Policy and Microsoft Office Products; Configure and maintain Firewalls and VPN connections; Work with Antivirus solutions; Willingness to work closely with end-users to troubleshoot local hardware and peripheral devices; Applies quality control and quality assurance principles
We are looking for a strong Manager of Cloud Desktop Support that has:
A strong focus and understanding of continuous improvement
3-5 years of professional experience as a Desktop Support Manager
Experience managing operational issues
Excellent problem-solving/troubleshooting skills
Ability to create a fun, fast-paced, motivating and rewarding environment for their teams and the organization
Ability to attract, build and retain highly engaged and capable development teams that can deliver on our technology and business strategies
Strong people management skills: attracting, retaining, inspiring and growing individuals; demonstrate a passion for people development and mobility
Amazon Web Services experience: VPC, EC2, Route53, Amazon WorkSpaces
Office 365 tenant experience: Setup, migrations and maintenance
Microsoft: Windows 10, Windows Server 2012/2016/2019, Office products
Firewall experience: Cisco ASA and Fortinet Fortigate
Wireless experience: General wireless knowledge

Website: https://www.vertafore.com

Walk in for Junior Network Administrator | VERISTICS NETWORKS PVT.LTD

Walk-in for Junior Network Administrator

Posted on:
13/02/2020

Walk-in Starting on:
14/02/2020

Closing on:
17/02/2020

Time:
10:00 AM To 01:00 PM

Contact email:
chandru@veristics.in

Brief description :
0.6 - 2 Year experience in Networking/system admin
Preferred skills
​Good Knowledge in ISO Layers, TCP/IP, DHCP, DNS, WSUS, RDP, and HTTP protocols etc.
Knowledge in IP and Network Topologies.
Knowledge in LAN, WAN, NAT, PAT,  HSRP, etc.
Strong understanding of network infrastructure and network hardware.
Take backup/restore of the file system & file servers.
Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points, firewall, routers, switches(Cisco & Netgear), controllers.
CCNA Certification is a Plus
Good Team player - Able to work independently and well on a team.
Very Good Knowledge Switching, VLAN, Port Security, STP, Advance Switching concepts, Wireless concepts.
Should be a fast learner.
Troubleshooting and multi-tasking skills.

Walk-in venue
Veristics Networks Pvt Ltd,
6th Floor Bhavani Building, Technopark, Kazhakkuttom.04712700333
Get your gate passes from my technopark application.

Application Support Engineer | SECLORE

Job Location: 
Mumbai

Job Description:

DUTIES AND RESPONSIBILITIES:
Act as point-of-contact by providing technical support to Enterprise customers and partners of Seclore.
Handles real-time voice-calls and chats with technical queries and adheres to the SLAs
Handles email queries and responds in a timely-manner
Achieves an understanding of Seclore products and gains expertise
Applies knowledge and experience along with an analytical approach to diagnose and resolve issues in unique and complex customer environments
Attempts to provide resolutions on the first interaction with customers
Handles multiple cases at the same time with varying degrees of severity
Effectively communicates procedural and technical issues to internal and external customers/stakeholders
Manages schedule of cases, determines including priority level and negotiating and setting expectations with the customers
Assesses the need to engage or escalate to the required resources to handle complex issues/situations
Engages with internal teams to prioritize customer requests
Researches on an array of topics like operating system & its fundamentals, Infrastructure technologies, and Seclore products as and when needed
Participates in the new product releases to ensure information and training requirements are met to start supporting the new release
Engages in ongoing training and function/organization development, along with self-learning
Creates documentation and support knowledge base to reduce troubleshooting time and drive faster resolution
Works towards becoming an SME on a product area and go-to guy for an underlying related technology
Works in a team with assorted expertise
Mentors and assist new technical support engineer and peers to develop skills
Comfortable working in shifts
Multitasks and works well in a fast-paced environment

AREAS OF WORK:
Support — Helping people use applications by answering their questions and giving information that facilitates correct operation of Seclore products over the phone, chat and/or email.
Troubleshooting — Diagnosing malfunctions in the operation of the software.
Repair — Correcting application software malfunctions

QUALIFICATIONS:
Hands-on experience across the following core technologies
Operating systems – Windows Server/Windows Client
Expert Level understanding of Windows Server Concepts
Solid Hands-on experience in troubleshooting Windows OS and application-related issuespol
Infrastructure technologies – AD, DNS, DHCP, IIS
Good working knowledge of MS Office suite
A strong foundation of Networking Principles

Working knowledge of
Relational DB principles and methodologies – MS-SQL, Oracle
Virtualization Technologies – Vmware / Hyper-V
Antivirus Softwares
Knowledge of tools like Process Monitor, Process Explorer, Network monitor/Wireshark,
Good to have knowledge of
Operating system – Linux, MAC OS
Windows Exchange
Apache Tomcat and Apache Web Server
Knowledge of computer security procedures and protocol
Remote Deployment Tools like LANDesk, SCCM and other IT landscape
Knowledge of tools like Procdump, Memory dumps like Windbg and Debugging
Required: Bachelor’s Degree or Diploma in Computer Science
Preferred: Industry certifications like MCSE, MCP, RHEL Certifications, CCNA

EXPERIENCE:
3 to 5 years’ experience in a Technical Support role, preferably application support
Managed Customers from regions such as NA, EMEA or APAC
Exposed to working shifts in nights
Handled customers on the phone
Current job includes exposure to CRM tool
Exposure to severity based models would be preferable
Exposure to Enterprise/Corporate customers preferable

ABILITIES REQUIRED:
Strong customer-focus and problem-solving attitude
Ability to communicate technical information to non-technical personnel.
Keen sense of ownership of technical issues of Seclore’s enterprise customers
Ability to generate progress reports on cases owned
Good communication skill and learning attitude.
Ready to work on 24/7 support centre.
Be a team player with the ability to stretch (time-wise) when required
Willing to work in a high-pressure environment
Skills in planning, organizing, and adapting within a multi-tasking environment.
Willing to work in night shifts

LIFESTYLE: 
Most people in this type of job tend to work as part of a Technical Support team. They relate to customers and partners to assess technical products and to resolve technical issues. They also relate to customers with varying levels of technical skills and understanding. They are often under pressure to manage multiple requests/cases with varying levels of importance and criticality. More experienced people are often recognized as experts in specific products or technology areas, and are called upon by management to work on specific cases when required.

WORKING CONDITIONS AND PHYSICAL EFFORT:
Work is normally performed in a typical interior/office work environment.
No or very limited physical effort required.
No or very limited exposure to physical risk.

Submit Your Resume: https://www.seclore.com/careers/

Exchange Outlook Support L2 | UST Global

Exchange Outlook Support L2

Posted on:
09/07/2019

Closing on:
12/07/2019

Contact email:
Deepthy.VijayalekshmyTajan@ust-global.com

Brief description :
Essential Criteria:
Microsoft Outlook, related plugins and options for enterprise
Outlook settings and experience with global deployment of these setting (Windows)
Microsoft Office
Microsoft Exchange 2010 / 2013 / 2016 & O365 versions and messaging technologies
OWA and Windows Mail app
Skype, SharePoint
Outlook health reporting and monitoring
Auto discover Troubleshooting in Complex environment (On-Prem, VCurrent, VNext etc.)
Outlook, OWA and Mail app connection methods
Automate the routine tasks with proficiency on PowerShell Scripting
Good understanding of IT Infrastructure technologies and Infrastructure management operations
Good to have:
Active Directory: MS Windows 2008R2 / 2012 /2016
Network Load Balancer configuration requirement for Outlook client
Understanding of Domain and DNS
Application Integration via EWS, POP, IMAP, SMTP
Power Shell Scripting
MCP, MCSA, ITIL Exposure and Certification
Experience required:
Support Team (L2): IT Experience – 7+ years; Relevant experience – 5+ years

Preferred skills
Please mention years of experience against each skill below :
Exchange Recipient and Mailbox management (User MB, SMB, SG, RMB, Contacts etc.):
Microsoft Outlook Settings, Related plugins, Mail flow, OWA settings:
O365 Mailbox Licensing and Exchange Online settings:
EOP Security and Transport Rule configuration:
Email Routing – Block-Release Emails, Spam detection, Message header analyzation, Block-Release IP’s etc.:
Mailbox migration (Optional):

Skype For Business, SharePoint Online, One Drive for Business, Microsoft Teams – basic configuration

System Administrator | Autram Infotech Pvt Ltd.

System Administrator

Closing on:
13/03/2019

Contact email
hr@autram.com

Brief description :
System Administrator (1-2 years)
Knowledge of remote support tools.
Exposure to Apple technologies.
Exposure to basic PowerShell commands.
Configuring and troubleshooting VLANs, switches, routers.
Exposure to mail security concepts
Familiar with Wireless technologies
Knowledge of VoIP

Preferred skills
Expertise in Win 2012/2016 servers, Win 7,8,10 clients.
Expertise in Active directory & group policies, DNS, DHCP, TCP/IP, IIS.
Expertise in Virtualization technologies like VM Ware,Hyper V.
Experience with email solutions Microsoft Exchange 2010/2013 and Office 365.
Experience in managing Antivirus products
Expertise in Backup solutions
Exposure in troubleshooting hardware issues.
Familiar with storage technologies, SAN and RAID concepts.

Technical Support Engineer | Arris Group India Pvt. Ltd.

Description
Roles & Responsibilities:
Min. 2- 3 Years of relevant experience in TAC with Technical Diploma or Bachelor's degree of Engg.
Strong networking background
Must participate in 7x24 rotation
CCNA – Must or higher knowledge, CWNA, CWSP would be a Plus
Good exposure and working experience with 802.11a/b/g/i standards and knowledge of 802.11n
A good understanding of WLAN Security in the areas of authentication, encryption, RADIUS, AAA authentication, EAP, PSK, etc.
knowledge on deploying, configuring, supporting, troubleshooting, debugging and administering the following Wireless LAN products and technologies:
Wireless Access Points
Wireless Client Associations
Wireless Controllers
A very good understanding of RF transmissions & antenna behaviour
knowledge on WLAN Security in the areas of authentication, encryption, RADIUS, AAA authentication, EAP, PSK, etc.
Hands on experience on protocol analysers tools such as Wireshark, Ethereal
Good knowledge in reading and interpreting event and debug logs
Properly escalating unresolved issues to the next level of support
Solid understanding of TCP/IP, IGMP, and Routing (Layer 2 & 3 communication)
Troubleshooting of complex networking related issues in a Wireless TAC environment

Qualifications
Support and mentor and provide technical guidance to the L1 engineers
Ensure proper case documentation and closure
Deeper understanding and troubleshooting of internet protocols including DNS, DHCP, SMTP etc
Ability to work independently
Ability to deal highly complex technical issues confidently
Good problem solving and decision-making skills
Ability to understand and analyse complex issues along with troubleshooting skills
Ability to communicate clearly and effectively with clients, vendors, and peers
Excellent Interpersonal, written & verbal communication skills
Self-driven, proactive, hardworking, team-player
Encourages and accepts feedback
Exposure of handling international customers

Primary Location: APAC-India-Karnataka-INDBEN-Bengaluru

To Know More Details Please Visit: https://www.arris.com/careers/

Support Engineer - Directory Services | Harman Connected Services

Position:
Support Engineer - Directory Services - Night Shift

Location:
Bangalore - Manyata SEZ

Mandatory Skills:
Windows Server

Experience:
3 - 5 Years

Description Role:
As a member of the Core team in Platform Support, you will be responsible for delivering OS support for Microsoft enterprise customers, primarily based out of north America. This would include phone as well as remote support. As an incumbent, you will be required to deliver timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer.

Responsibilities:
Supporting Enterprise customers on phone and remotely
Scoping and documenting customer scenarios, potential causes and troubleshooting steps
Effectively communicating with customers and stakeholders via, phone, email or any other available means
Assess self knowledge and collaborate or escalate as needed
Pro-actively work towards self development and sharing knowledge
Ensuring compliance with schedules; processes and MS policies and values
Technical Skills & experience:
    
Minimum: 
Total three years of experience in working on Microsoft® Windows 2003 Server and above.
MCSE - Windows 2008 and above
Technology Certifications - Cisco, Novell, Unix, Security etc.
Prior technical phone/remote support experience
Basic hardware and peripheral troubleshooting
Installation configuring & troubleshooting Windows 2000, Windows XP, Windows 2003 and Windows Vista in standalone and  server environment
Backup, Storage and recovery
Basic understanding of DNS, DHCP, WINS, TCP/IP, Routing, Antivirus, Firewalls etc.

For More Jobs Visit: https://services.harman.com/careers

Walk-in Interview @ Kochi for Dotnet Developer and Technical Support Engineer

Company Name : RM Education Solutions India Pvt Ltd

Closing on: 23/09/2018

Contact email: nthayyil@in.rm.com

Brief description :

Walk-in Interview @ Kochi on 22nd & 23rd September 2018 for Dotnet Developer and Technical 

Support Engineer

Dotnet Developer :

• Should be a graduate in any discipline with 2-6 years of experience in C#.
• Understand the requirements, design and develop in distributed programming technologies such as WCF/.Net Remoting.
• Troubleshoot and fix problems independently.
• Lead a work stream independently.

 Technical Support Engineer:

• Should be a Graduate with at least 2 to 8 years of work experience in a similar role.
• Management and resolution of technical issues logged by customers in the U.K.
• Drive improvements in process and culture within the RM group, with a focus on both internal and external customer satisfaction.
• To manage, maintain and develop own technical expertise.

Preferred skills

Dotnet Developer :

Skillsets - C#, Javascript, OOPS, HTML5, CSS, Web Services, SQL, ReactJS.

Technical Support Engineer :

Skillsets - Windows Server, DNS, DHCP, Active Directory, Virtualisation (VM Ware, Hyper V).

Walk-in Interview

Venue : The Avenue Regent, Mahatma Gandhi Road, Parthas Textiles, Jos Junction, Kochi, Kerala.

Date : 22nd September 2018, Saturday.   Time : 9.00 AM to 4.00 PM.

Date : 23rd September 2018, Sunday.       Time : 9.00 AM to 12.00 PM.

Linux System Admin | Bizzon Info Solutions Private Limited

Company Name :  Bizzon Info Solutions Private Limited

Brief description :

1. Working Knowledge on Public Clouds, specifically Amazon Web services and Google cloud  platform.                                     
2.  Deep domain knowledge about DNS including managing MX,TXT, sub domains etc.
3.  Deep knowledge about Linux OS  architecture and  various software installation and configuration.
4.  Experience of LAMP, Apache, FTP, SSH and Cpanel is required. Basic Knowledge of IIS7 Windows WebServer is required
5.  Good skills set on configuring Apache/Nginx/Tomcat and Node server deployment.
6. Good communication, coordination and teaming skills.
7. Working experience on SVN/Git administration and basic user end operations.
8. Knowledge about Nagios  and resource monitoring tools.
9. Strong conceptual idea on Emails and working experience with Postfix,Dovecot,DKIM keys, SPF,MX records.
10. MySQL database administration and user management.
11. Experience on backup and quick restoration technique using bash script

Preferred skills

Years of experience :-1+years

No: Of Vacancy : - 5

Basic qualification:- Any Graduation.

Added Advantage:- Redhat certified/AWS certified

Closing on: 10/01/2018

Contact email : hr@bongroup.org

Technical Support Engineer | RM Education Solutions India Pvt Ltd | Walk-In Interview at Cochin On 9th September 2017

Company Name : RM Education Solutions India Pvt Ltd 

Walk-In Interview Date : 9th September 2017

Walk-In Interview  Registration Timings : 9.00 AM to  5.00 PM

Closing on: 10/09/2017

Linux Support Engineer - SubHosting Innovations Pvt Ltd

Company Name: SubHosting Innovations Pvt Ltd

Closing on: 31/07/2016

Contact email : careers@subhosting.net

Brief description :

SubHosting is looking for talented and passionate Linux Support Engineers who will provide great customer support and solutions to its managed hosting clients all over the world.

A Linux Support Engineer will be part of our managed hosting support team and will be responsible for interacting with customers, analyzing their requests, providing solutions and fixes and keeping the hosting infrastructure up and running 24x7 using cutting-edge technologies.

Responsibilities 

• A Linux Support Engineer has following responsibilities:
• Interact with customers using helpdesk, email and chat to identify their requirements, design solutions  and implement it on servers
• Maintain high levels of productivity and competency
• Engage with team manager and fellow engineers to distribute workload
• Contribute to documentation and knowledge sharing efforts
• Adhere to the policies and procedures of the company 

Preferred skills

Qualifications 

• Following are required and desirable skills / qualifications for a Linux Support Engineer:
• Thorough knowledge of Linux operating system and Red Hat based Linux distributions. 
• Advanced knowledge of DNS, basic knowledge of networking and ability to use related diagnostic tools available in Linux. Fundamental knowledge of server hardware and software.
• Mastery of web server technologies such as Apache, Nginx, MySQL and PHP, MTAs such as Exim, Postfix etc .
• Mastery of cPanel hosting control panel configuration .
• Knowledge of NoSQL technologies, shell scripting and Python programming are desirable .
• Ability to communicate with customers and co-workers in a professional and effective manner in a positive and negative situations. 
• Ability to complete tasks in a timely manner and to use time for other business activities when volume of regular activities are low. 
• 1 to 3 years of working experience in web hosting environment. 

Work timing

• No. of working days in a week: 5
• Available shifts: 6AM 2PM, 2PM 10PM, 10PM 6AM

How to apply

• Send your updated resume to careers@subhosting.net along with present as well as expected CTC and notice period.  
• More about us: https://www.subhosting.net/about-us