MANAGER, CLOUD DESKTOP SUPPORT
9 - 14 Years
Hyderabad
Job Description
Vertafore is seeking a Manager for Cloud Desktop Support. The primary function of this position is to manage a team that supports customers that run Vertafore Desktop as a Service (DaaS) cloud environments. The team will handle more complex issues and support escalations.
This is a Swing Shift position, managing a team that will be working within the 8am to 8pm Eastern timezone.
Support customers infrastructure at Amazon AWS environment; Support customers email system at Office 365 environment; Setup and support Microsoft products - Active Directory, DNS, DHCP, Group Policy and Microsoft Office Products; Configure and maintain Firewalls and VPN connections; Work with Antivirus solutions; Willingness to work closely with end-users to troubleshoot local hardware and peripheral devices; Applies quality control and quality assurance principles
We are looking for a strong Manager of Cloud Desktop Support that has:
A strong focus and understanding of continuous improvement
3-5 years of professional experience as a Desktop Support Manager
Experience managing operational issues
Excellent problem-solving/troubleshooting skills
Ability to create a fun, fast-paced, motivating and rewarding environment for their teams and the organization
Ability to attract, build and retain highly engaged and capable development teams that can deliver on our technology and business strategies
Strong people management skills: attracting, retaining, inspiring and growing individuals; demonstrate a passion for people development and mobility
Amazon Web Services experience: VPC, EC2, Route53, Amazon WorkSpaces
Office 365 tenant experience: Setup, migrations and maintenance
Microsoft: Windows 10, Windows Server 2012/2016/2019, Office products
Firewall experience: Cisco ASA and Fortinet Fortigate
Wireless experience: General wireless knowledge
Website: https://www.vertafore.com
9 - 14 Years
Hyderabad
Job Description
Vertafore is seeking a Manager for Cloud Desktop Support. The primary function of this position is to manage a team that supports customers that run Vertafore Desktop as a Service (DaaS) cloud environments. The team will handle more complex issues and support escalations.
This is a Swing Shift position, managing a team that will be working within the 8am to 8pm Eastern timezone.
Support customers infrastructure at Amazon AWS environment; Support customers email system at Office 365 environment; Setup and support Microsoft products - Active Directory, DNS, DHCP, Group Policy and Microsoft Office Products; Configure and maintain Firewalls and VPN connections; Work with Antivirus solutions; Willingness to work closely with end-users to troubleshoot local hardware and peripheral devices; Applies quality control and quality assurance principles
We are looking for a strong Manager of Cloud Desktop Support that has:
A strong focus and understanding of continuous improvement
3-5 years of professional experience as a Desktop Support Manager
Experience managing operational issues
Excellent problem-solving/troubleshooting skills
Ability to create a fun, fast-paced, motivating and rewarding environment for their teams and the organization
Ability to attract, build and retain highly engaged and capable development teams that can deliver on our technology and business strategies
Strong people management skills: attracting, retaining, inspiring and growing individuals; demonstrate a passion for people development and mobility
Amazon Web Services experience: VPC, EC2, Route53, Amazon WorkSpaces
Office 365 tenant experience: Setup, migrations and maintenance
Microsoft: Windows 10, Windows Server 2012/2016/2019, Office products
Firewall experience: Cisco ASA and Fortinet Fortigate
Wireless experience: General wireless knowledge
Website: https://www.vertafore.com
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