Position:
Support Engineer - Directory Services - Night Shift
Location:
Bangalore - Manyata SEZ
Mandatory Skills:
Windows Server
Experience:
3 - 5 Years
Description Role:
As a member of the Core team in Platform Support, you will be responsible for delivering OS support for Microsoft enterprise customers, primarily based out of north America. This would include phone as well as remote support. As an incumbent, you will be required to deliver timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer.
Responsibilities:
Supporting Enterprise customers on phone and remotely
Scoping and documenting customer scenarios, potential causes and troubleshooting steps
Effectively communicating with customers and stakeholders via, phone, email or any other available means
Assess self knowledge and collaborate or escalate as needed
Pro-actively work towards self development and sharing knowledge
Ensuring compliance with schedules; processes and MS policies and values
Technical Skills & experience:
Minimum:
Total three years of experience in working on Microsoft® Windows 2003 Server and above.
MCSE - Windows 2008 and above
Technology Certifications - Cisco, Novell, Unix, Security etc.
Prior technical phone/remote support experience
Basic hardware and peripheral troubleshooting
Installation configuring & troubleshooting Windows 2000, Windows XP, Windows 2003 and Windows Vista in standalone and server environment
Backup, Storage and recovery
Basic understanding of DNS, DHCP, WINS, TCP/IP, Routing, Antivirus, Firewalls etc.
For More Jobs Visit: https://services.harman.com/careers
Support Engineer - Directory Services - Night Shift
Location:
Bangalore - Manyata SEZ
Mandatory Skills:
Windows Server
Experience:
3 - 5 Years
Description Role:
As a member of the Core team in Platform Support, you will be responsible for delivering OS support for Microsoft enterprise customers, primarily based out of north America. This would include phone as well as remote support. As an incumbent, you will be required to deliver timely and high quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer.
Responsibilities:
Supporting Enterprise customers on phone and remotely
Scoping and documenting customer scenarios, potential causes and troubleshooting steps
Effectively communicating with customers and stakeholders via, phone, email or any other available means
Assess self knowledge and collaborate or escalate as needed
Pro-actively work towards self development and sharing knowledge
Ensuring compliance with schedules; processes and MS policies and values
Technical Skills & experience:
Minimum:
Total three years of experience in working on Microsoft® Windows 2003 Server and above.
MCSE - Windows 2008 and above
Technology Certifications - Cisco, Novell, Unix, Security etc.
Prior technical phone/remote support experience
Basic hardware and peripheral troubleshooting
Installation configuring & troubleshooting Windows 2000, Windows XP, Windows 2003 and Windows Vista in standalone and server environment
Backup, Storage and recovery
Basic understanding of DNS, DHCP, WINS, TCP/IP, Routing, Antivirus, Firewalls etc.
For More Jobs Visit: https://services.harman.com/careers
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