Exchange Outlook Support L2 | UST Global

Exchange Outlook Support L2

Posted on:
09/07/2019

Closing on:
12/07/2019

Contact email:
Deepthy.VijayalekshmyTajan@ust-global.com

Brief description :
Essential Criteria:
Microsoft Outlook, related plugins and options for enterprise
Outlook settings and experience with global deployment of these setting (Windows)
Microsoft Office
Microsoft Exchange 2010 / 2013 / 2016 & O365 versions and messaging technologies
OWA and Windows Mail app
Skype, SharePoint
Outlook health reporting and monitoring
Auto discover Troubleshooting in Complex environment (On-Prem, VCurrent, VNext etc.)
Outlook, OWA and Mail app connection methods
Automate the routine tasks with proficiency on PowerShell Scripting
Good understanding of IT Infrastructure technologies and Infrastructure management operations
Good to have:
Active Directory: MS Windows 2008R2 / 2012 /2016
Network Load Balancer configuration requirement for Outlook client
Understanding of Domain and DNS
Application Integration via EWS, POP, IMAP, SMTP
Power Shell Scripting
MCP, MCSA, ITIL Exposure and Certification
Experience required:
Support Team (L2): IT Experience – 7+ years; Relevant experience – 5+ years

Preferred skills
Please mention years of experience against each skill below :
Exchange Recipient and Mailbox management (User MB, SMB, SG, RMB, Contacts etc.):
Microsoft Outlook Settings, Related plugins, Mail flow, OWA settings:
O365 Mailbox Licensing and Exchange Online settings:
EOP Security and Transport Rule configuration:
Email Routing – Block-Release Emails, Spam detection, Message header analyzation, Block-Release IP’s etc.:
Mailbox migration (Optional):

Skype For Business, SharePoint Online, One Drive for Business, Microsoft Teams – basic configuration

Technical Support Engineer | Arris Group India Pvt. Ltd.

Description
Roles & Responsibilities:
Min. 2- 3 Years of relevant experience in TAC with Technical Diploma or Bachelor's degree of Engg.
Strong networking background
Must participate in 7x24 rotation
CCNA – Must or higher knowledge, CWNA, CWSP would be a Plus
Good exposure and working experience with 802.11a/b/g/i standards and knowledge of 802.11n
A good understanding of WLAN Security in the areas of authentication, encryption, RADIUS, AAA authentication, EAP, PSK, etc.
knowledge on deploying, configuring, supporting, troubleshooting, debugging and administering the following Wireless LAN products and technologies:
Wireless Access Points
Wireless Client Associations
Wireless Controllers
A very good understanding of RF transmissions & antenna behaviour
knowledge on WLAN Security in the areas of authentication, encryption, RADIUS, AAA authentication, EAP, PSK, etc.
Hands on experience on protocol analysers tools such as Wireshark, Ethereal
Good knowledge in reading and interpreting event and debug logs
Properly escalating unresolved issues to the next level of support
Solid understanding of TCP/IP, IGMP, and Routing (Layer 2 & 3 communication)
Troubleshooting of complex networking related issues in a Wireless TAC environment

Qualifications
Support and mentor and provide technical guidance to the L1 engineers
Ensure proper case documentation and closure
Deeper understanding and troubleshooting of internet protocols including DNS, DHCP, SMTP etc
Ability to work independently
Ability to deal highly complex technical issues confidently
Good problem solving and decision-making skills
Ability to understand and analyse complex issues along with troubleshooting skills
Ability to communicate clearly and effectively with clients, vendors, and peers
Excellent Interpersonal, written & verbal communication skills
Self-driven, proactive, hardworking, team-player
Encourages and accepts feedback
Exposure of handling international customers

Primary Location: APAC-India-Karnataka-INDBEN-Bengaluru

To Know More Details Please Visit: https://www.arris.com/careers/