Technical Support Engineer | Arris Group India Pvt. Ltd.

Description
Roles & Responsibilities:
Min. 2- 3 Years of relevant experience in TAC with Technical Diploma or Bachelor's degree of Engg.
Strong networking background
Must participate in 7x24 rotation
CCNA – Must or higher knowledge, CWNA, CWSP would be a Plus
Good exposure and working experience with 802.11a/b/g/i standards and knowledge of 802.11n
A good understanding of WLAN Security in the areas of authentication, encryption, RADIUS, AAA authentication, EAP, PSK, etc.
knowledge on deploying, configuring, supporting, troubleshooting, debugging and administering the following Wireless LAN products and technologies:
Wireless Access Points
Wireless Client Associations
Wireless Controllers
A very good understanding of RF transmissions & antenna behaviour
knowledge on WLAN Security in the areas of authentication, encryption, RADIUS, AAA authentication, EAP, PSK, etc.
Hands on experience on protocol analysers tools such as Wireshark, Ethereal
Good knowledge in reading and interpreting event and debug logs
Properly escalating unresolved issues to the next level of support
Solid understanding of TCP/IP, IGMP, and Routing (Layer 2 & 3 communication)
Troubleshooting of complex networking related issues in a Wireless TAC environment

Qualifications
Support and mentor and provide technical guidance to the L1 engineers
Ensure proper case documentation and closure
Deeper understanding and troubleshooting of internet protocols including DNS, DHCP, SMTP etc
Ability to work independently
Ability to deal highly complex technical issues confidently
Good problem solving and decision-making skills
Ability to understand and analyse complex issues along with troubleshooting skills
Ability to communicate clearly and effectively with clients, vendors, and peers
Excellent Interpersonal, written & verbal communication skills
Self-driven, proactive, hardworking, team-player
Encourages and accepts feedback
Exposure of handling international customers

Primary Location: APAC-India-Karnataka-INDBEN-Bengaluru

To Know More Details Please Visit: https://www.arris.com/careers/