We are hiring for Service Desk Analyst

Exp: 4-7 Years Location: Bangalore Notice Period: Immediate/7 Days Skills: Job Description (in detail) Provide telephonic support to Cadence internal users for PC related support Should use the BMC Remedy Force application to log new cases & update progress on existing cases in a timely manner Follow all procedures laid out for the Cadence Service Desk on a day-to-day basis Use the Service Desk knowledgebase to resolve technical issues & escalate issues to relevant teams at the next level when required Work in rotational shifts to provide 24x7 support to Cadence internal customers Attend technical & process training sessions as planned. Required Skills/Domain Knowledge Must have minimum 4 years of technical support experience preferably in IT service desk Excellent communication skills especially in servicing international customers Knowledge of remote support tools like LYNC, WEBEX etc. Understanding of mobile devices such as Android, iOS & Windows phones Well versed with networking concepts such as LAN, WAN and prior experience in troubleshooting VPN, wireless issues. Interested candidates share your updated resume to supritha@squadm.com

Walk-in for Sr. Associate Analyst-BSG (Service desk) @ Tech Mahindra.

Dear Candidate,  Greetings from Tech Mahindra!!!!


We are hiring for Service desk 
 Basic Requirements 
 Basic knowledge on Service Desk with written and oral communication skills. No certifications or in-depth Technical requirements are needed. 
Candidates to be having experience of International Voice Process background. 


About Job Profile 
 Opening for: Service Desk Analyst for a Top notch client. 


Key accountabilities: 
Respond quickly to all queries and incidents. Manage incidents, including via telephone, Chat & email.
Documentation, recording & updating incident details in CRM tool.
Communication, alerting technical staff via assignments and escalating to Resolver group
Support & Classification, making an initial assessment into the nature of the incident, assessing the severity, impact and risk.
Answering queries and resolution of straight forward incidents
Escalation of unresolved cases to next level application specialist teams.
Monitoring & Tracking, reviewing the progress of an incident and keeping the customer informed.
Closure, formally closing incidents.
Initial review and evaluation of the case.
Communicating major IT incidents to affected customers.
1st line application support and diagnosis
Assisting the client with L1 and L1.5 Support activities


Experience 
At least 1-6 years in Help Desk/Service Desk/ Tech support environment desirable or similar profile from an International voice process.


Knowledge & Skills 
Fluent in English verbal and Nonverbal
Excellent telephone skills
Customer focused
Ability to multi-task and prioritize workload
Ability to adapt to continuously changing procedures and environment
Team player with strong interpersonal skills
Contact person : Ganashree
Work Experience - 1.6 Years - 4 years

Walk-in Details:

Date:  30-Nov-17 to 01-Dec-17

Timings: 09:00 AM to 12:00 PM only And 2:00 PM to 4:00 PM
Walk-in Location- Bangalore 

Address: Tech Mahindra,
Electronic City Phase-2, KIADB Industrial Area,
ITC-4, Reception
Bangalore 560100

Walk-in Service Desk Analyst @ Tech Mahindra | Jobs in Bangalore

Greetings from Tech Mahindra!!!!

We are hiring for Service desk 
Basic Requirements 
Basic knowledge on Service Desk with written and oral communication skills. No certifications or in-depth Technical requirements are needed. 
Candidates to be having experience of International Voice Process background. 

About Job Profile 
Opening for: Service Desk Analyst for a Top notch client. 

Key accountabilities:
Respond quickly to all queries and incidents. Manage incidents, including via telephone, Chat & email. 
Documentation, recording & updating incident details in CRM tool.
Communication, alerting technical staff via assignments and escalating to Resolver group 
Support & Classification, making an initial assessment into the nature of the incident, assessing the severity, impact and risk. 
Answering queries and resolution of straight forward incidents 
Escalation of unresolved cases to next level application specialist teams. 
Monitoring & Tracking, reviewing the progress of an incident and keeping the customer informed. 
Closure, formally closing incidents. 
Initial review and evaluation of the case. 
Communicating major IT incidents to affected customers.
1st line application support and diagnosis 
Assisting the client with L1 and L1.5 Support activities 

Experience
At least 1-6 years in Help Desk/Service Desk/ Tech support environment desirable or similar profile from an International voice process. 
Knowledge & Skills 
Fluent in English verbal and Nonverbal
Excellent telephone skills
Customer focused 
Ability to multi-task and prioritize workload
Ability to adapt to continuously changing procedures and environment 
Team player with strong interpersonal skills


Address:
Tech Mahindra Pvt Ltd45-47 KIADB Industrial Area
Building # ITC -4, Reception 2nd floor, Conference room,
Electronic City Phase-2, Bangalore 560100
Contact: Soujanya N

Walk-in for Sr. Associate Analyst-bsg (service Desk) @ Tech Mahindra

Walk-in for Sr. Associate Analyst-BSG (Service desk) @ Tech Mahindra.
Time and Venue
 21st November , 9 AM onwards
Address: Tech Mahindra, Electronic City Phase-2, KIADB Industrial Area, ITC-4, Reception Bangalore 560100 Contact HR: Ganashree


Greetings from Tech Mahindra!!!!


We are hiring for Service desk 
 Basic Requirements 
 Basic knowledge on Service Desk with written and oral communication skills. No certifications or in-depth Technical requirements are needed. 
Candidates to be having experience of International Voice Process background. 


About Job Profile 
 Opening for: Service Desk Analyst for a Top notch client. 


Key accountability: 
Respond quickly to all queries and incidents. Manage incidents, including via telephone, Chat & email.
Documentation, recording & updating incident details in CRM tool.
Communication, alerting technical staff via assignments and escalating to Resolver group
Support & Classification, making an initial assessment into the nature of the incident, assessing the severity, impact and risk.
Answering queries and resolution of straight forward incidents
Escalation of unresolved cases to next level application specialist teams.
Monitoring & Tracking, reviewing the progress of an incident and keeping the customer informed.
Closure, formally closing incidents.
Initial review and evaluation of the case.
Communicating major IT incidents to affected customers.
1st line application support and diagnosis
Assisting the client with L1 and L1.5 Support activities


Experience 
At least 1-6 years in Help Desk/Service Desk/ Tech support environment desirable or similar profile from an International voice process.


Knowledge & Skills 
Fluent in English verbal and Nonverbal
Excellent telephone skills
Customer focused
Ability to multi-task and prioritize workload
Ability to adapt to continuously changing procedures and environment
Team player with strong interpersonal skills
Contact person :
Ganashree
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