- Greetings from Tech Mahindra!!!!
We are hiring for Service desk
Basic Requirements
Basic knowledge on Service Desk with written and oral communication skills. No certifications or in-depth Technical requirements are needed.
Candidates to be having experience of International Voice Process background.
About Job Profile
Opening for: Service Desk Analyst for a Top notch client.
Key accountabilities:
Respond quickly to all queries and incidents. Manage incidents, including via telephone, Chat & email.
Documentation, recording & updating incident details in CRM tool.
Communication, alerting technical staff via assignments and escalating to Resolver group
Support & Classification, making an initial assessment into the nature of the incident, assessing the severity, impact and risk.
Answering queries and resolution of straight forward incidents
Escalation of unresolved cases to next level application specialist teams.
Monitoring & Tracking, reviewing the progress of an incident and keeping the customer informed.
Closure, formally closing incidents.
Initial review and evaluation of the case.
Communicating major IT incidents to affected customers.
1st line application support and diagnosis
Assisting the client with L1 and L1.5 Support activities
Experience
At least 1-6 years in Help Desk/Service Desk/ Tech support environment desirable or similar profile from an International voice process.
Knowledge & Skills
Fluent in English verbal and Nonverbal
Excellent telephone skills
Customer focused
Ability to multi-task and prioritize workload
Ability to adapt to continuously changing procedures and environment
Team player with strong interpersonal skills
Address:
Tech Mahindra Pvt Ltd45-47 KIADB Industrial Area
Building # ITC -4, Reception 2nd floor, Conference room,
Electronic City Phase-2, Bangalore 560100
Contact: Soujanya N
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