We are hiring for Service Desk Analyst

Exp: 4-7 Years Location: Bangalore Notice Period: Immediate/7 Days Skills: Job Description (in detail) Provide telephonic support to Cadence internal users for PC related support Should use the BMC Remedy Force application to log new cases & update progress on existing cases in a timely manner Follow all procedures laid out for the Cadence Service Desk on a day-to-day basis Use the Service Desk knowledgebase to resolve technical issues & escalate issues to relevant teams at the next level when required Work in rotational shifts to provide 24x7 support to Cadence internal customers Attend technical & process training sessions as planned. Required Skills/Domain Knowledge Must have minimum 4 years of technical support experience preferably in IT service desk Excellent communication skills especially in servicing international customers Knowledge of remote support tools like LYNC, WEBEX etc. Understanding of mobile devices such as Android, iOS & Windows phones Well versed with networking concepts such as LAN, WAN and prior experience in troubleshooting VPN, wireless issues. Interested candidates share your updated resume to supritha@squadm.com