Openings for Freshers in HP Interview on 12th Jan at Artechinfosystems - Bangalore

We are looking for Freshers who can Join Immediate for HP (Hewlett Packard) to attend the Interview Step Down to the Venue. with Your Updated CV and Government ID proof.

Position with HP - L1 Global Technical Support Executive 

(Voice Process)

Interview Details:

Interview Mode: Face-Face only

Interview Date & Time: 12th January 2018 (Friday) | 9.30 AM
Interview Venue: Artech Infosystems Pvt. Ltd.

Address:

Artech Infosystems Pvt Ltd Plot No. 76 - 77, Cyber Park, Block B, 1st Floor, Electronic city Phase I, Doddathogur Village, Hosur Road, Bangalore-560100

G Map- https://goo.gl/maps/XxQCTHHKZPD2

Job Title: L1 Global Technical Support Executive-Voice
Shift: Rotational Shifts
Company: HP (Hewlett Packard)
Number of Position: Multiple
Work location: Bengaluru/ Bangalore
Pay roll: Artech- Contract to hire position

Salary: 2.16 Lakhs P.A (2,16,000) 

Required Experience: 0 to 1 year and Immediate Joining
Other benefits: Shift Allowances + Cab Facilities + Incentives

Applicable Qualification:

UG : Any Stream- B.E/B.Tech (CSE,EEE,ECE,IT,Mechanical, Civil etc.) & B com, BBA, BSC, BCA
PG : MCA,MSC,M.tech, MBA
Year of Passed Out: 2016, 2017 Only
No Percentage Criteria.(back logs not an challenge)

Recruiter- Nawaz Baig N

Contact Details:

Nawaz - 9741546763

Raghav - 080 67344999 ext 3765

Job Description:

# resolving technical issues (hardware and OS) from incoming internal or external businesses and end user's contacts and proactive notification system
#providing excellent customer service support to Global customers during every single interaction
#assisting end users to avoid or reduce problem occurrences
#adding case resolution to Knowledge Management System

#responding to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission critical).

Skills:

# Voice Process, English and Communication Skill Is Mandatory**
# Good Knowledge on Hardware and OS Skills* 

# Customer relationship management, Should be able to interact with global customers, Ready to accept Inbound and out bound process

Interview Process: 3 Rounds 

#Group Discussion
#Voice and Accent round
#Face to Face round with client

Process:

Once the candidates clears the interview rounds, will have to attend the training for 1 month

Post completion of training candidates will be deployed to HP (Hewlett Packard).

Thanks and Regards
Nawaz Baig N

Walk-in Service Desk Analyst @ Tech Mahindra | Jobs in Bangalore

Greetings from Tech Mahindra!!!!

We are hiring for Service desk 
Basic Requirements 
Basic knowledge on Service Desk with written and oral communication skills. No certifications or in-depth Technical requirements are needed. 
Candidates to be having experience of International Voice Process background. 

About Job Profile 
Opening for: Service Desk Analyst for a Top notch client. 

Key accountabilities:
Respond quickly to all queries and incidents. Manage incidents, including via telephone, Chat & email. 
Documentation, recording & updating incident details in CRM tool.
Communication, alerting technical staff via assignments and escalating to Resolver group 
Support & Classification, making an initial assessment into the nature of the incident, assessing the severity, impact and risk. 
Answering queries and resolution of straight forward incidents 
Escalation of unresolved cases to next level application specialist teams. 
Monitoring & Tracking, reviewing the progress of an incident and keeping the customer informed. 
Closure, formally closing incidents. 
Initial review and evaluation of the case. 
Communicating major IT incidents to affected customers.
1st line application support and diagnosis 
Assisting the client with L1 and L1.5 Support activities 

Experience
At least 1-6 years in Help Desk/Service Desk/ Tech support environment desirable or similar profile from an International voice process. 
Knowledge & Skills 
Fluent in English verbal and Nonverbal
Excellent telephone skills
Customer focused 
Ability to multi-task and prioritize workload
Ability to adapt to continuously changing procedures and environment 
Team player with strong interpersonal skills


Address:
Tech Mahindra Pvt Ltd45-47 KIADB Industrial Area
Building # ITC -4, Reception 2nd floor, Conference room,
Electronic City Phase-2, Bangalore 560100
Contact: Soujanya N

Walk in || L1 Support || 2 Months Contract || Kolkata

We at JK Technosoft are looking for L1 Support Candidates for 2 Months contract for Kolkata location.

Please find the Job description:
Please note that we are only looking for those candidates who can join us on immediate basis.

Job Description: 

Experience -0 to 2 years .
Salary: 10 to 12 K
Must have:
Educational qualification MCA / M.Sc (IT) / BCA / Bsc IT / BE or equivalent(Any)
Should know basics of SQL
Basic Knowledge on Java
Prefer Male candidates only
Must be a quick learner and flexible with timings / weekend work (Saturday will be a working day)

Soft Skills:
Good communication skills in Bengali (Preferred: Assamese, Oriya)
Ability to interact with customers


Thanks & Regards,
Vikas Mishra
Executive-Resourcing
JK Technosoft
A Global IT Solutions, Consulting and Services Company.
F-2/F3, Sec-3, Noida-201301.
Call:- +91-120-4606200 (Ext-328)
Email:-vikas.mishra@jktech.com