IT Manager Software – Enterprise Applications (South) - Ujjivan Financial Services Ltd

Organisational Context

Job Title: IT Manager Software – Enterprise Applications

Grade/ Designation: 3D

Department: IT

Head Office/ Region/Cluster/Branch: Head Office

Business Vertical: NA

Location: Head Office

Organization chart indicates the position in the organization

Reports to: (Please mention designation and department of job reporting to) Applications & Program Manager (National IT Manager - Software)

Reporting into: (Please mention designations and department of direct reports) Direct reporting: Asst. Manager, Sr. Software Analyst, Systems Analyst, Business Analyst.
Dotted reporting: NA

2. JOB SUMMARY

• Effectively address software requirements of the Bank pertaining to CTS/ AML/ ALM/ Treasury/ Delivery management/ FTP either through development of in-house software or through customization of external software and its subsequent testing, implementation and updation.
• Plan and finalize the new IT projects/initiatives based on business requirement, work closely with project delivery team for presenting project proposal to departments/National Leadership Team and seek approval for implementation. Design and prepare broad implementation plans for approved projects
• Ensure adherence to budget of the projects
• Provide technical expertise to the application development and testing team
• Responsible for developing and mentoring a strong software team under enterprise applications.
• Plays key role in vendor management and service delivery.
• Ensure data confidentiality of the business applications under purview

PRIMARY RESPONSIBILITIES

Business

• Manage change requests for different systems: Guide the team of business analysts in understanding the business requirement and ensure end to end support in development & maintenance of Enterprise applications at Ujjivan
• Adhere to budget on development of software/projects
• Responsible for addressing software requirements from Application & Program Management Head and ensure implementation of the software seamlessly
• Ensure day-to-day support to the business by maintaining high availability of the systems and resources
• Monitor the implementation, maintenance and support for systems related to enterprise applications.
• Customer
• Adherence to client (internal) deliverables timelines
• Manage user experience to ensure client's satisfaction
• Handle escalation related to application and provide prompt resolution
• Guarantee confidential treatment of all the information gathered in various business applications and demonstrate the highest order of integrity as per the code of conduct of the organization
• Internal process
• Under enterprise applications, manage day to day uptime of IT operations, implementation of change as per client/user requirements
• Ensure system uptime for first 3 months; provide day to day support to the business by maintaining availability of systems and resources
• Lead the entire process of customization of external software to meet business requirements where development of in house software is not feasible
• Preparation of Business Requirement Document (BRD) & Feature Specification Document (FSD) accurately in consultation with Project Delivery Lead
• Oversee the development/customization of software by the vendor to ensure adherence to Ujjivan's requirements and project timelines
• Oversee the execution of the test cases and documentation of necessary user manuals
• Provide necessary support to client (internal) by following-up with concerned external/internal service providers, periodically
• Manage necessary enhancement/corrections in the Business system including CBS and other delivery channels that come under enterprise applications
• Documentation of progress and ensure data privacy

Learning & Performance

• Develop a strong IT team with team building and training
• Ensure adherence to training man-days/ mandatory training programs for self and reportees
• Ensure goal-setting, mid-year review and annual appraisal process within specified timelines for self and reportees

Read More & Apply

National Head: Business Correspondent

Company Name:

• Ujjivan Financial Services Ltd

Job Title : National Head: Business Correspondent

Role: Business Correspondents are the representatives of Ujjivan who will be responsible for building awareness, sourcing prospective customers and will also be responsible for carrying out banking transactions for existing customers.

Job Summary:

• Establish the business correspondent network of the bank to achieve the bank's vision of 'being accessible to customers within 15 minutes of walking distance'
• Accountable for profitability and sustainability of BC channel; design initiatives to continuously upgrade partnership quality and deliver superior customer service
• Effective stakeholder management with;
• ainternal business users to create awareness of contact points and b) Corporate BCs to mitigate risks, optimize costs and ensure overall effectiveness of the channel for transactions, value add services and financial literacy to customers
• Conduct periodic reviews of Regional BC heads to track performance/C-sat levels of BC agencies in respective regions.

Qualification: 

• Post-Graduate in Commerce / Business / Economics or related subjects with analytical skills and familiarity with systems.

Experience Required: 

• 10-14 years of experience; preferably in FMCG / Telecom / Banking with exposure to large scale agency management for mass market, and a proven track record Should have experience in end to end vendor management; ability to drive profitability and delivery metrics

Competencies Required:

• Experience in business correspondent/agency management
• Experience in driving customer usage and customer transactions in banking channels
• Working knowledge/ experience in transaction monitoring and reconciliation
• Vendor Management
• Knowledge of sales force / distribution channel management
• Knowledge of audit and compliance requirements of agency management
• Working knowledge/experience in related technologies.

How to apply

• Interested in having a conversation with us? 
• Send us your latest resume and a scanned photograph at human.resource@ujjivan.com 
• Mark the Subject line : National Head – Business Correspondent. 
• If your profile meets our search criteria, we will get in touch with to explore a fabulous career opportunity path.