IT Manager | Indian School Finance Company Pvt Ltd

Company Name:
Indian School Finance Company Pvt Ltd

About Company:
ISFC is a Non-Banking Finance Company engaged in the business of lending to educational institutions and entrepreneurs managing such institutions. The company started its operations in December 2008 from Hyderabad, and has expanded since to other cities and states of India. The company is widely recognized and appreciated in the education segment for its impact on schools and focus on improvement in quality of education.

Job title:
IT Manager

IT Manager Software – Enterprise Applications (South) - Ujjivan Financial Services Ltd

Organisational Context

Job Title: IT Manager Software – Enterprise Applications

Grade/ Designation: 3D

Department: IT

Head Office/ Region/Cluster/Branch: Head Office

Business Vertical: NA

Location: Head Office

Organization chart indicates the position in the organization

Reports to: (Please mention designation and department of job reporting to) Applications & Program Manager (National IT Manager - Software)

Reporting into: (Please mention designations and department of direct reports) Direct reporting: Asst. Manager, Sr. Software Analyst, Systems Analyst, Business Analyst.
Dotted reporting: NA

2. JOB SUMMARY

• Effectively address software requirements of the Bank pertaining to CTS/ AML/ ALM/ Treasury/ Delivery management/ FTP either through development of in-house software or through customization of external software and its subsequent testing, implementation and updation.
• Plan and finalize the new IT projects/initiatives based on business requirement, work closely with project delivery team for presenting project proposal to departments/National Leadership Team and seek approval for implementation. Design and prepare broad implementation plans for approved projects
• Ensure adherence to budget of the projects
• Provide technical expertise to the application development and testing team
• Responsible for developing and mentoring a strong software team under enterprise applications.
• Plays key role in vendor management and service delivery.
• Ensure data confidentiality of the business applications under purview

PRIMARY RESPONSIBILITIES

Business

• Manage change requests for different systems: Guide the team of business analysts in understanding the business requirement and ensure end to end support in development & maintenance of Enterprise applications at Ujjivan
• Adhere to budget on development of software/projects
• Responsible for addressing software requirements from Application & Program Management Head and ensure implementation of the software seamlessly
• Ensure day-to-day support to the business by maintaining high availability of the systems and resources
• Monitor the implementation, maintenance and support for systems related to enterprise applications.
• Customer
• Adherence to client (internal) deliverables timelines
• Manage user experience to ensure client's satisfaction
• Handle escalation related to application and provide prompt resolution
• Guarantee confidential treatment of all the information gathered in various business applications and demonstrate the highest order of integrity as per the code of conduct of the organization
• Internal process
• Under enterprise applications, manage day to day uptime of IT operations, implementation of change as per client/user requirements
• Ensure system uptime for first 3 months; provide day to day support to the business by maintaining availability of systems and resources
• Lead the entire process of customization of external software to meet business requirements where development of in house software is not feasible
• Preparation of Business Requirement Document (BRD) & Feature Specification Document (FSD) accurately in consultation with Project Delivery Lead
• Oversee the development/customization of software by the vendor to ensure adherence to Ujjivan's requirements and project timelines
• Oversee the execution of the test cases and documentation of necessary user manuals
• Provide necessary support to client (internal) by following-up with concerned external/internal service providers, periodically
• Manage necessary enhancement/corrections in the Business system including CBS and other delivery channels that come under enterprise applications
• Documentation of progress and ensure data privacy

Learning & Performance

• Develop a strong IT team with team building and training
• Ensure adherence to training man-days/ mandatory training programs for self and reportees
• Ensure goal-setting, mid-year review and annual appraisal process within specified timelines for self and reportees

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