Client Tech Supt Sr. Analyst - Dell

Company Name : Dell

Job ID: 15000Z71

Location: Coimbatore, Tamil Nadu, India

• Subject Matter Expert (SME) role involves to perform both technical and a coordination role in the solution construct, trouble shooting, planning, implementation and managing complex Windows environment. Candidate should assist in high quality delivery to clients in response to specific requests. Candidate also needs to maintain the responsibility to develop technical skills and absorb professional knowledge to quickly meet the business requirements. Tasks consist of the most complex and non-standard work and require independent thought and problem solving to resolve - 7Yrs 

Experience

• Configuring Certificate Templates
• Deploying and Revoking User and Computer Certificates
• Managing Certificates
• Implementing an SUS/SCCM Infrastructure
• Troubleshooting IPSec Communications
• Active Directory Design, Planning, and Implementation Processes
• Implementing an Active Directory Forest and Domain Structure
• Managing Site Topology
• Configure DHCP Scope, Reservations and exclusion
• Configuring DHCP Rely agent
• Configuring host name resolution, configuring netbios name resolution and Troubleshooting DNS Name Resolution
• Install Windows Remote Installation Services (RIS) with attended and un attended sessions System Preparation Tool
• Configure, manage, and troubleshoot a security configuration and local security policy
• Troubleshoot DHCP
• Diagnose and resolve issues related to configuration of DHCP server and scope options
• Configure DNS forwarding
• Manage DNS record settings, creation, deletion and modification of RR's in dns settings
• Troubleshoot network protocol security. Tools might include the IP Security Monitor MMC snap-in, Event Viewer, and Network Monitor
• Manage routing tables
• Implementing an Active Directory Forest and Domain Structure.
• Creating Trust Relationships
• Moving Objects in Active Directory
• Planning FSMO role , GC placement in AD
• Manage and Implement Active Directory service forest and domain structure
• Creating and Configuring Group Policy objects (GPOs)
• Install and run Cluster Administrator, connect to a cluster, and configure cluster properties.
• Describe cluster resources and groups, and identify resource states and dependencies.
• Explain and configure failback and failover policies.

Create a cluster virtual server

• Create effective capacity planning for sustenance
• Analyze and suggesting service improvement plan
• Doing Failure mode analyze
• Mentoring Team members on technical and process oriented
• Maintain customer infrastructure documentation and ensuring periodic updates

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HC & Insurance Ops Supervisor - Dell

Company Name : Dell

Job ID: 16000B0P

Location: Coimbatore, Tamil Nadu, India

5+ years of team handling experience along with coding expertise
Thorough knowledge in the specialty( E/M,ED,Surgery ) coding ,Outpatient clinics
Active CPC certification is mandatory
Excellent communication and presentation skills
Leadership skills in working with extended engineering teams
Any life science graduates (BPT, nursing, medical transcription preferred), Codes and abstracts information from a variety of medical records and assigns appropriate codes based on medical documentation using CPT-4 and/or ICD-10coding guidelines.
A) Should have strong knowledge in human anatomy and Physiology along with E/M specialty and HCC coding.
B) Should have very good attitude Flexible to work in shifts Understand business requirements and cooperate when needed.
C) Need to develop training materials and update the contents that are relevant to the specialty
D) Should have Ability to conducts assessments, program evaluations and end-user proficiency assessments
E) Should demonstrate good communication skills and interpersonal working relationships
D) Should d emonstrate knowledge in general coding
F) Should be highly skilled specialist in one or more areas. and understands the departmental issues and how related areas interact to achieve results.
G) Need to have multitasking skills
H) Should be a certified coder

Any life science graduates (BPT, nursing, medical transcription preferred), Codes and abstracts information from a variety of medical records and assigns appropriate codes based on medical documentation using CPT-4 and/or ICD-10 coding guidelines.
A) Should possess skill sets to handle a team of 50 coders
B) Minimum requirement is 5-8 years in ID grade with E/M and HCC coding background.
C) Certification like CPC is mandatory.

Life At Dell

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Medical Records Coder Assoc - Dell

Company Name : Dell

Job ID: 16000CWM

Location: Coimbatore, Tamil Nadu, India

• Any life science graduates (BPT, nursing, medical transcription preferred) Codes and abstracts information from a variety of medical records and assigns appropriate codes based on medical documentation using CPT-4 and/or ICD-10 coding guidelines. Follows strict coding guidelines within established productivity and quality standards for all accounts assigned. A) Strong knowledge in human anatomy and Physiology. Willing to learn concepts quickly and develop in the area of specialization. Certification like CPC is mandatoryB) Should have very good attitude Flexible to work in shifts Understand business requirements and cooperate when needed Good interpersonal and 

Communication skills

• 1.5+ years of coding experience along with strong knowledge in anatomy and physiology
• Thorough knowledge in the specialty( E/M ) coding
• Active CPC certification is mandatory along with ICD-10 coding.
• Willing to learn concepts quickly and develop in the area of specialization
• Should possess skill sets to code and audit reports
• Any life science graduates. Strong knowledge in human anatomy and Physiology.  Willing to learn concepts quickly and develop in the area of specialization. 
•   1.5+ years of coding experience along with strong knowledge in anatomy and physiology
• Thorough knowledge in the specialty( E/M ) coding
• Active CPC certification is mandatory along with ICD-10 coding knowledge

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Customer Care Voice Team Lead - Dell

Company Name : Dell

Job ID: 16000HSR

Location: Coimbatore, Tamil Nadu, India

Role overview

• Customer Care – Team Lead working in our Call Centre to lead a team of employees to carry out the crucial function of verifying eligibility/benefits.

Role Responsibilities

• Leads team in the achievement of team and project milestones
• Acts in a team lead capacity overseeing the day-to-day activities of a group of employees.
• Coaches, motivates and guides team members.
• Delegates work to team members.
• Regularly reviews the work of other team members.
• Identifies opportunities for improvement; recommends possible training opportunities.
• Provides input into goal setting and provides performance feedback; however, does not conduct performance reviews or responsible for direct supervision.
• Ensures team is meeting or exceeding contractual and service level obligations to customers.
• Adapts team priorities to respond to customer and business partner needs.
• Contributes to own team/closely related teams by ensuring quality and accuracy of team output.
• Builds strong relationships with customers and across work areas to improve services and ensure service levels are being met.
• Builds productive internal relationships at management level.
• Allocates and delegates tasks amongst team members
• Provides operational support for activities associated with all phases of transaction processing
• Interacts with customers and internal departments to resolve issues
• Utilizes best practice processes around work assignments, project management, and quality of output while maximizing overall team performance.
• Ensures accurate and timely processing of transactions to meet or exceed customer service level agreements.

Requirements

• Graduate with 5-7 years of relevant experience.
• Possess expert domain knowledge in Healthcare BPO – Hospital Billing (Voice Process)domain
• Good Communication and posses required skillsets to interact with Customers/clients
• People management, process management and performance management skills.
• Sound analytic skills.
• Flexibility towards work/business.
• Agreeing to work in complete night shifts

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