Work Location: Across India
Date Posted: 04 Jun 2016
Closing Date: 30 Aug 2016
Purpose
Responsibilities:
1. Dealer Business growth & profitability:
a) Improve service business of dealer by taking counter measures to increase free service redemption and overall service inflow.
b) To improve service operational efficiency in workshop to improve profitability.
c) Diagnose critical technical issues.
d) Sale of Service business enabling instruments like Assurance penetration etc.
2. Improve CSI Score:
a) Improve CSI through service process audit & take corrective actions to improve service standards at dealership.
b) Improve the capability level of dealer’s service team and give on the job training in areas of product knowledge, service repair standards, special tools, customer handling skills& customer satisfaction, updating of knowledge through SIB.
c) Recover dissatisfied customers & take corrective actions.
d) Implement recall policies as applicable.
3. Product Quality
a) Product feedback to be given regularly to HO to improve product quality.
4. People Effectiveness:
1) Ensure the availability of trained manpower across the network
2) Control attrition
Requirements:
Date Posted: 04 Jun 2016
Closing Date: 30 Aug 2016
Purpose
- Implement company’s service standards & policies at dealerships to improve customer satisfaction in assigned territories & improve business
Responsibilities:
1. Dealer Business growth & profitability:
a) Improve service business of dealer by taking counter measures to increase free service redemption and overall service inflow.
b) To improve service operational efficiency in workshop to improve profitability.
c) Diagnose critical technical issues.
d) Sale of Service business enabling instruments like Assurance penetration etc.
2. Improve CSI Score:
a) Improve CSI through service process audit & take corrective actions to improve service standards at dealership.
b) Improve the capability level of dealer’s service team and give on the job training in areas of product knowledge, service repair standards, special tools, customer handling skills& customer satisfaction, updating of knowledge through SIB.
c) Recover dissatisfied customers & take corrective actions.
d) Implement recall policies as applicable.
3. Product Quality
a) Product feedback to be given regularly to HO to improve product quality.
4. People Effectiveness:
1) Ensure the availability of trained manpower across the network
2) Control attrition
Requirements:
- Candidates must possess atleast a Polytechnic/Engineering/Secondary school/Higher sec. school/equivalent.
- Atleast 5.00 year(s) of working experience in the related field is required for this position.
- Preferably Middle Level/Management.Job role in Territory Manager - Service.
- 1 Full Time/equivalent position(s) available.
.jpeg)
.jpg)
No comments:
Post a Comment