Technical Account Manager | Druva Data Solutions Private Limited

Job Location:
PUNE, MAHARASHTRA, INDIA

CUSTOMER SUCCESS – CUSTOMER SUCCESSFUL-TIME
Druva is the global leader in Cloud Data Protection and Management, delivering the industry’s first data management-as-a-service solution that aggregates data from endpoints, servers and cloud applications and leverages the public cloud to offer a single pane of glass to enable data protection, governance and intelligence–dramatically increasing the availability and visibility of business-critical information, while reducing the risk, cost and complexity of managing and protecting it.
Druva’s award-winning solutions intelligently collect data and unify backup, disaster recovery, archival and governance capabilities onto a single, optimized data set. As the industry’s fastest-growing data protection provider, Druva is trusted by over 4,000 global organizations and protects over 40 PB of data.

Please do visit us at https://www.druva.com/about/

Want to help change the future of Data Management?
Druva is changing the way companies protect their data. With a service-orientation toward the activities, tasks, and processes that make up the day-to-day backup process, we help the modern enterprise protect their data quickly and securely regardless of where it resides, by being instantly available, scalable and easier to use than ever before. We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at Druva means challenging yourself to always be better.
You will engage resources across the entire Druva organization (sales, product management, and support). You will proactively expand adoption of Druva solutions within accounts by driving relationships at every level, both internally and externally, to influence positive change. In addition to the customer-facing activities, TAMs report key account metrics and insight into Druva internal teams and contribute to TAM program development activities.

Responsibilities
Customer Advocate; world-class customer liaison
Map Druva solutions to the customer’s unique business and technical requirements to ensure strategic long term value
Understand the customer’s relevant business challenges while functioning as a trusted advisor for “best practices” and drive adoption of Druva solutions within your assigned accounts
Agility: respond to the needs of your customers with confidence and ease
Provide project leadership, coordination and architectural guidance for the customer’s major Druva initiatives
Maintain high-level technical knowledge of core Druva solutions and future product direction
Manage and own competing requests across multiple client engagements
Provide clear and constructive product feedback to Druva product management teams based on customer use-cases and requirements
Support customer business objectives by effectively leveraging TAM program deliverables

Desired Skills
Must be agile and able to adjust quickly to many different situations and challenges
Demonstrated ability and experience in customer-facing positions as a technology consultant (preferably with management consulting, IT vendor or professional services organization)
Must be a fast learner with the ability to explain technical concepts to a variety of audiences
Solid technical background in at least 2 of the following areas: data centre infrastructure, data management, operating systems, desktop deployments, networking, security, system administration, and technical architecture; preferably with industry certifications
Business acumen and problem-solving skills with the ability to influence change at all levels
Effective at working independently and in a virtual team setting
Strong organizational skills with the ability to manage competing client demands
Excellent communication, presentation and interpersonal skills including the ability to interact, communicate and build relationships with all levels of personnel from administrators to CxO levels
Bachelor’s degree preferred or demonstrated equivalent experience
VCP and or MCP Certified is a nice to have

For More Jobs: https://www.druva.com/about/careers/