Support Analyst | Bravura Solutions India LLP

/Department: Consulting

Work type:Permanent

Location:Gurgaon, India

Closing date:28/02/2019

Support high valued, top-tier clients, globally
Be a part of a dedicated team committed to putting the customer first
We’re a leading global provider of software solutions for the financial services industry
Pick your own career path with learning and development opportunities on offer across Technical, Consulting and Development teams.

Your new role
Take responsibility for driving the client issue life-cycle; the analysis, replication and testing of identified defects; and escalating requests to the appropriate development and consulting teams.
You’ll get to work closely with and develop your skills across multiple facets of the business. We’re enthusiastic and adventurous with a large global reach; we have employees, offices, and customers across the world utilising our award-winning solutions.

Main activities
Drive the client issue life-cycle; the analysis, replication, and testing of identified defects
Monitoring, tracking and reviewing the progress of an incident
Actively respond to and support client’s helpdesk requests
Recording and maintaining the integrity of data within JIRA
Routing defects, service requests or enhancements
Assist clients with software release coordination and smoke testing
To be successful in this role candidates will require:
4-8 years’ experience in a similar capacity
Financial Services experience is critical
Experience within a similar helpdesk/service desk environment support external clients
Proven experience in technical troubleshooting
Ability to understand and act appropriately with conflicting priorities in a methodical manner
Familiarity with JIRA Service Desk, relational database and SQL and the software development lifecycle
Excellent verbal and written communication skills, with the ability to distinguish between business and technical businesses
You should possess a basic understanding of incident, problem, change and configuration management

What we offer you:
We are always engaging with staff to ensure continuous improvement and are proud we can offer you the following:
Extensive online and face-to-face training on Sonata
Comprehensive benefits with a focus on employee well-being
Develop global product knowledge & enhance your Financial Services domain expertise
Ongoing opportunities to develop your commercial and technical skills
Growth opportunities are unlimited, with potential career pathways to Senior Support, Technical, Development or Consulting
Opportunity to Travel – if desired
With fixed working times, we allow you the flexibility to create work-life balance
If you live within the Delhi region, also benefit from free cabs to and from work
Don’t worry about organising meals, we have that covered!

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