Job Title:
Service Analyst - L1 /L2
Company Name:
ARS Traffic & Transport Technology India Private Limited
Contact email
hrtvm@arssoftware.com
Website:
www.ars-traffic.com
Brief description :
Walk in Drive from March 7 to 9
Identifying incidents and its impact, Incident investigation and diagnosis
Takes incident resolution actions to restore service to customers
Monitoring Incident details, including the configuration Items affected
Detection of possible Problems proactively and the assignment of them to the Problem Management team.
Monitoring the status and progress towards resolution of assigned Incidents
Keeping affected business partners informed and update the progress till resolution
Escalating the incident/problem as necessary per escalation policies
Project data monitoring, analysis and reporting
Report preparation and analysis
Client request fulfilment.
Preferred skills:
Experience required - 0 to 2 years
Male candidates preferred
Technical Graduates preferably B.Tech IT, Computer Science ,EC , BCA/MCA/ Msc IT with good percentage of marks
Good written and verbal communication skills to present findings and recommendations
Proficiency in MS Office applications (MS Excel ( Vlookup ,Pivot table, MS Word , MS Power point)
Basic hands on knowledge in SQL (SQL Server, MySQL)
Understanding of basic networking and server level troubleshooting
Flexible to work in rotational shifts with rotational work days /week offs as per project requirements ( Mandatory)
Fast learner, dynamic and flexible across multiple projects.
Candidates should not have any backpapers in their academic
Immediate joiners preferred
Walk in Time:
Time : 10 am to 4 pm
Venue :
131-135, First Floor,
Nila Building Technopark Campus
Thiruvananthapuram
Service Analyst - L1 /L2
Company Name:
ARS Traffic & Transport Technology India Private Limited
Contact email
hrtvm@arssoftware.com
Website:
www.ars-traffic.com
Brief description :
Walk in Drive from March 7 to 9
Identifying incidents and its impact, Incident investigation and diagnosis
Takes incident resolution actions to restore service to customers
Monitoring Incident details, including the configuration Items affected
Detection of possible Problems proactively and the assignment of them to the Problem Management team.
Monitoring the status and progress towards resolution of assigned Incidents
Keeping affected business partners informed and update the progress till resolution
Escalating the incident/problem as necessary per escalation policies
Project data monitoring, analysis and reporting
Report preparation and analysis
Client request fulfilment.
Preferred skills:
Experience required - 0 to 2 years
Male candidates preferred
Technical Graduates preferably B.Tech IT, Computer Science ,EC , BCA/MCA/ Msc IT with good percentage of marks
Good written and verbal communication skills to present findings and recommendations
Proficiency in MS Office applications (MS Excel ( Vlookup ,Pivot table, MS Word , MS Power point)
Basic hands on knowledge in SQL (SQL Server, MySQL)
Understanding of basic networking and server level troubleshooting
Flexible to work in rotational shifts with rotational work days /week offs as per project requirements ( Mandatory)
Fast learner, dynamic and flexible across multiple projects.
Candidates should not have any backpapers in their academic
Immediate joiners preferred
Walk in Time:
Time : 10 am to 4 pm
Venue :
131-135, First Floor,
Nila Building Technopark Campus
Thiruvananthapuram
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