Walk-in @ Infosys BPM Voice Process - Customer Support Tech Support - Bangalore

Note: 
Kindly Mention "Mumtaz" on top of your resume as reference before submitting during interview;
Kindly carry 1 Govt. ID proof along with your resume;

Walk-In Interview Details: 
Interview Mode: Face-Face only
Interview Date: 4-Jan-18 ( Thursday )
Interview Time: 10:30 AM till 04:00 PM
Interview Venue: Drive scheduled @ below venue:

Bangalore Venue:
Infosys BPM, #27
J.P.Nagar 3rd Phase, 
Bannerghatta Road
Bangalore
(Landmark :Near Jayadeva Heart Hospital )


Contact Person: Mumtaz
Job Title: Customer Voice Support Technical Voice Support
Domain: Voice, Customer Service Technical Support
Shift: Rotational
No. of Positions: Multiple
Company: Infosys BPM Ltd.
Work Location: Bangalore
Job Description:The Universal Agent is responsible for  customers related queries. Provide basic Customer service. Uniiversal Agent is also responsible for providing first class support for non-technical & account management inquiries and escalations coming from business customers. 

EXPERIENCE: 
 Holds a college degree in any stream.
. 
Job Description
-          Excellent communications skills (Written and spoken)
-       Willing to Work in 24/7 shifts
        -       Willing to work for International voice process
-          . Any gradate /PG (Freshers 2017 batch with no backlogs)
-          Work location  Bangalore
 . 
SKILLS: 
Strong written and verbal communication skills
Good PC skills. 
Good customer convincing skills
 Strong analytical skills
Excellent time management skills
Problem solving and working through ambiguous situations
Attention to detail and accuracy
Exceptional customer service skills

CORE ACTIVITIES: 
Receive and resolve inbound customer support queries via a phone queue or web tickets.
 Handle and resolve customer queries via inbound phone calls, emails or web chat.
Provide support on non-technical & account management inquiries
 Maintain awareness of competitive activity and opportunities for product development
Support tasks include interpreting contractual obligations, invoices, process adherence, customer migrations, and site administration functions. 
Utilize other the customer service skills efficiently.
Research and resolve customer inquiries for the various products and services .
Effectively articulate necessary customer and non-technical information to customers in a simple and concise manner.
Must meet or exceed individual performance goals and metrics focused on providing customer support. and Technical Support