URGENT OPENING FOR TECH SUPPORT ROLE/VOICE PROCESS
0 - 2 Years
Gurgaon
Job Description
Greetings from AWC Software!
We have an urgent opening for Tech Support Role for Gurgoan Location.
Experience - 0-2 years.
File server folder creation and permission management.
Creating user accounts, reset passwords, create groups etc.
Working on Lotus Notes to creating, modifying, terminating Employees and troubleshooting
Basic Mail server knowledge to create Distribution lists etc.
Managing incidents including business expectations and communication.
Act as a single point of contact for phone calls and emails and tickets generated via internal tool from staff regarding IT issues and queries.
Receiving, logging, and managing calls from internal staff via telephone and email.
Routing tickets to respective tracks for further resolution as and when.
Maintaining an Asset Database and track changes for software installed.
1st line support - troubleshooting of IT related problems from in-house software and applications, such as Laptops, Desktop, applications like Oracle, time tracking and Printers, etc.
Troubleshoot basic network issues such as IP conflict
Log all calls in the Service Desk Call Logging system.
To maintain a high degree of customer service for all support queries and adhere to all service management principles
Freshers we are also welcome!
Interested applicants can apply -vsharma4@awcsoftware.net
Contact Company: AWC Software Pvt. Ltd.
Telephone:9536914875
Address :B 3, SECTOR 60, NOIDA,, Uttar Pradesh, 201301, NOIDA, Uttar Pradesh - 201301,India
0 - 2 Years
Gurgaon
Job Description
Greetings from AWC Software!
We have an urgent opening for Tech Support Role for Gurgoan Location.
Experience - 0-2 years.
File server folder creation and permission management.
Creating user accounts, reset passwords, create groups etc.
Working on Lotus Notes to creating, modifying, terminating Employees and troubleshooting
Basic Mail server knowledge to create Distribution lists etc.
Managing incidents including business expectations and communication.
Act as a single point of contact for phone calls and emails and tickets generated via internal tool from staff regarding IT issues and queries.
Receiving, logging, and managing calls from internal staff via telephone and email.
Routing tickets to respective tracks for further resolution as and when.
Maintaining an Asset Database and track changes for software installed.
1st line support - troubleshooting of IT related problems from in-house software and applications, such as Laptops, Desktop, applications like Oracle, time tracking and Printers, etc.
Troubleshoot basic network issues such as IP conflict
Log all calls in the Service Desk Call Logging system.
To maintain a high degree of customer service for all support queries and adhere to all service management principles
Freshers we are also welcome!
Interested applicants can apply -vsharma4@awcsoftware.net
Contact Company: AWC Software Pvt. Ltd.
Telephone:9536914875
Address :B 3, SECTOR 60, NOIDA,, Uttar Pradesh, 201301, NOIDA, Uttar Pradesh - 201301,India
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