Sales Development Representative | Sophos Technologies Pvt Ltd.

Marketing
Sophos Overview – Cybersecurity Evolved

Job Location:
Ahmedabad

As a worldwide leader in next-generation cybersecurity, Sophos protects nearly 400,000 organizations of all sizes in more than 150 countries from today’s most advanced cyberthreats. Powered by SophosLabs – a global threat intelligence and data science team – Sophos’ cloud-native and AI-enhanced solutions secure endpoints (laptops, servers and mobile devices) and networks against evolving cybercriminal tactics and techniques, including automated and active-adversary breaches, ransomware, malware, exploits, data exfiltration, phishing, and more. The award-winning Sophos Central cloud-based platform integrates Sophos’ entire portfolio of best-of-breed products, from the Intercept X endpoint solution to the XG Firewall, into a single system called Synchronized Security. Sophos products are exclusively available through a global channel of more than 47,000 partners and Managed Service Providers (MSPs). Sophos also makes its innovative commercial technologies available to consumers via Sophos Home. The company is headquartered in Oxford, U.K., and is publicly traded on the London Stock Exchange under the symbol “SOPH.”

Job Purpose
To proactively uncover and qualify new business opportunities for the entire Sophos product line by selling to marketing-generated leads and via outbound prospecting. The SDR aligns these qualified opportunities with partners and internal salespeople for their closure. The role is of importance as it develops and finds a new business to fuel growth. It is a key link between marketing and sales.

Main Duties
Office-based role covering SARRC market to identify new business opportunities.
Nurture leads to high-quality sales opportunities for local channel and sales.
Develop the ability to articulate value and sell cutting edge technology solutions to businesses.
Become an expert on information security to be able to advise prospects and customers.
Uncover and compose detailed, succinct summaries of prospects infrastructure, pain and business.
Achieve quotas around opportunity generation and revenue from high daily activity levels.
Input information into company CRM and leverage this and 3rd party sources to research prospects.
Work closely with field marketing to understand and help execute successful campaigns.
Develop rapport relationship with channel partners and sales teams.
Attend and participate in weekly/monthly assigned corporate team meetings.
Reports directly to the Sales Development Team Manager
Works closely with Marketing, Channel & Sales

Skills & Experience

Essential:
2+ years’ experience in a phone-based, high volume, customer-facing role
Process-oriented in lead management
Working with CRM
Ability to identify needs/pain
Ability to present value-based and challenger messaging
Strong communication skills, both written and verbal.
Familiar with SFDC for managing records
Meeting deadlines and commitments

Equal Opportunities
Sophos is committed to equal opportunity in all areas of its work. All qualified applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation.
If you choose to explore this opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our data protection policy which can be found here and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos.  If you would like Sophos to delete or update your details at any time, please reply to this or other emails from Sophos clearly stating your request, or follow the steps set out in the data protection policy describing your individual rights.

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Global Technical Support Specialist | Sophos Technologies Pvt Ltd.

Role
To provide the highest levels of product expertise within Sophos technical support and to act as a common escalation point for worldwide support and GES specialists. Liaise with the engineering and product management teams influencing current/future products and ensuring the flow of proactive information between Global Support and Engineering.

Job Location:
Ahmedabad

Main Duties
Troubleshoot, replicate, analyze and diagnosis customer issues that have been escalated by the
worldwide support teams.
Communicate directly with GES Escalation Engineers to help ensure timely and effective resolution of
software issues and questions raised by the worldwide support teams.
Respond to internal support newsgroup postings, ensuring they are answered within departmental
guidelines.
Document and record all activities and communication with support staff or customers according to
departmental standards of quality.
Recording of all activities in the department’s case logging system which needs to be updated so
progress can be tracked for each incident.
Produce technical articles based on support incidents / hot issues, to assist with the dissemination of
technical knowledge.
Contribute to Support Readiness processes by pro-active creation of knowledge articles prior to a new
release.
Liaison with other departments within Sophos to provide technical support input into development and
testing of products.
Offer support, guidance and training to new starters within the worldwide technical support, ensuring
that all departmental standards are introduced and reinforced throughout.
Contribute to product training creation – provide technical details, test examples and documentation.
Drive support requirements for future product enhancements, capturing and filtering requirements as
required.
Escalate software issues to members of the Sophos NSG Engineering and Product Management teams  with standard defect tracking tools.
Create proactive documentation including KBA, whitepapers and other articles.
Assure fulfillment of service levels as defined in customer’s Service Level Agreements. Adhere to and
supervise service levels specified; escalate in a timely manner to avoid SLA infringements. Develop
measures to optimize customer support, both re-actively as consequence of infringements and proactively to avoid them.
Ensure quality of documentation of all activities and status updates, allowing immediate takeover of
problem ownership by others members of the GES team
Participate in Beta program support if required.
Carry out additional tasks as assigned.

Special Conditions:
To provide Technical Support to Sophos customers via either office based or on call (mobile phone) support at weekends and public holidays as per the department’s on-call rota.
Experience and Skills
Experience in a customer facing role
Experience of supporting customers over the phone within an IT environment
In depth experience of installation, configuration and troubleshooting of Windows and Linux servers
In depth experience of configuration and troubleshooting general networking issues
Experience in troubleshooting protocols like HTTP, SMTP, FTP, SMB, DNS and DHCP
Understanding of TCP/IP and ARP to run packet traces and troubleshoot network issues
Experience in configuration of Firewalls
General understanding of VPN protocols such as IPSec, PPTP, SSL
Experience in a team environment
Experience of maintaining agents and queues associated to  SLA’s within a call routing system
Experience of working to defined levels of service delivery
Telephone skills – ability to handle telephone calls
Customer service – ability to communicate effectively both verbally and written
IT Literacy –  MS Office, email
In depth research and analysis capabilities to reproduce technical issues
Outstanding computer skills – setting up, upgrading, trouble shooting, installation and Configuration
Clear written skills in German and English
Ability to prioritise within a high workload

For More Jobs Visit: https://secure2.sophos.com/en-us/company/careers.aspx