Executive/Sr. Executive | Hexaware Technologies

Company Name:
Hexaware Technologies

Job Title:
Executive/Sr. Executive

Experience:
0 to 2 years Prior work experience in a voice process

Skills:
Education Mandatory: H Sc. or Graduate in any discipline.

Technical Competencies: 
(Job related),Good English communication skills, Typing speed – 20wpm with 90% accuracy, Basic computer knowledge, Soft Skills: (Language), English and Hindi

Job Description:
9 hours a day – (Saturday & Sunday Off in operations)
Handle inbound calls & Outbound calls, Emails and Chat transactions
Comprehend customers queries / Complains / Comments
Display empathy/ understanding of the issue/ concern towards customer
Provide quick an effective resolution to the customer’s queries
Good typing speed
Be Fluent in speech
Create a WOW exp. for the customer (c-Sat)
Is able to communicate clearly, both written and in speech
Talks in a way the customer can understand
Is able to use automated information systems to analyze the customers situation
Multi-tasking ability
Should be a quick learner
Ability to manage work efficiently with minimum guidance

Mandatory:

Desirable:
Additional Email/Chat experience is preferred
Position Objective
The incumbent would be part of the team and the primary responsibility will be to process the jobs/work allocated to him.
The incumbent will use various tools to complete a transaction and ensure that transactions are processed in a timely manner the incumbent is also responsible for processing the jobs in an efficient and accurate manner.
Organization Chart
Reporting To: Team Lead & Process manager

Walk in address:
Hexaware BPS, Bldg No. 3, Sector- II,
MBP, ‘A’ Block, Mahape,
Navi Mumbai – 400710 (India)

Vacancies 200+

Contact Email:
PancajK@hexaware.com