Quality Analyst - Customer Care | Dream11

Customer Success @ Dream11:
Being a ‘user-centric’ company, this is a critical function at Dream11. The Customer Success team is a combination of passionate, fun & highly communicative Dreamsters that work towards enhancing the playing experience of over 5 Crore sports fans on Dream11.

Job Location:
Mumbai, Maharashtra


Your role:
Monitor Emails/Chats/Calls taken by customer care associates
Compile audit results and give rating on scorecard
Take feedback sessions and refresher trainings for the associates

MUST Have:
Work on Quality and Training modules for process improvements
Excellent oral, written and interpersonal communication skills
Familiarity with the audit sheet (Critical/non critical error)
Working knowledge in data analysis
Strong knowledge of customer care processes and techniques

Bonus:
Being a die-hard Cricket and/or Football Fan
Worked previously at a fast growing consumer internet start-up
Knowledge of one or more regional languages
Acquired Green belt in six sigma training certification

About us:
Dream11 is India’s Biggest Sports Gaming platform with 5 crore+ users playing Fantasy Cricket, Football, Kabaddi and NBA. It is a Game of Skill that offers Indian sports fans a platform to showcase their sports knowledge. Fans can create their own team made up of real-life players from upcoming matches, score points based on their on-field performance and compete with other fans.

What is the Dream11 family like?
At Dream11, we don’t have employees, we have Dreamsters.
Dreamsters you can trust. Dreamsters who care deeply about you. Dreamsters who are intelligent, hard working, fun to be with and respect each other. We are a diverse team united by a common purpose: to make every game exciting for all sports fans.

What we promise?
An amazing stadium-like environment that you will love. A place where experiments and learning never stop. A place without micromanagement and bureaucracy. An opportunity to create an impact from day 1.
Come join India’s leading sports tech company. The grass is literally greener in our field.

For More Jobs: https://jobs.lever.co/dream11