Customer Support Team Manager
Posted on:
15/07/2020
Closing on:
19/07/2020
Contact email:
Roles and responsibilities :
Brief description :
Establish a clear operational vision aligned with company values and customer expectations.
Set challenging yet achievable departmental objectives and ensures that the team meets established service level agreements.
Clearly communicate objectives and performance expectations with the team, monitor results and intervene, if/when necessary.
Regularly review functional specifications and business requirements and optimize customer satisfaction.
Serve as a point of escalation and/or resource of the team.
Consistently serve as a role model to the team by exhibiting leadership qualities and understanding business objectives.
Lead and prioritize the Support team’s workload.
Follow up with customers to ensure their technical issues are resolved.
Ensure the team maintains accurate logs detailing documentation on support.
Maintains team collaboration, inter and intra-team communication and improvements.
Required skills
Preferred skills
5-10 year’s exposure as customer support executive and at least 2 years’ experience in team management.
Hands-on experience in application support.
Exceptional organizational skills and attention to detail.
Proven ability in both written & verbal communication.
Previous experience with Microsoft Office suite experience (Word & Excel).
.jpeg)
.jpg)
No comments:
Post a Comment