Responsabilities
Receive, assess, prioritize, and categorize customer complaints and/or inquiries, and communicate resolution to customers/government agencies/authorities/dealers verbally or in writing addressing all concerns raised.
Work along with leadership team within other departments for resolution based on factors like severity, risk, or type, evaluate, acknowledge, investigate, and escalate, as needed, in order to provide the best resolution for the complaint or inquiry in writing.
Negotiates agreements within the organization’s departments to solve customer’s complaints and inquiries.
Develops and maintains business relationships with dealer personnel, customers & goverment authorities.
Interacts with customers regarding complaints & inquiries until final resolution.
Electronically respond to government agencies and authorities acknowledging complaint with the appropriate response within the timeframes required by regulatory agencies.
Maintains positive relationship with support staff and Field Service Managers to resolve customer's issues.
Oversee service levels to provide accurate response and solution to customers and authorities.
As necessary, performs other related duties of which the above are representative.
Good conflict resolution and negotiation skills.
Formación Profesional: Licenciatura en carreras Económico-Administrativas o afín.
Conocimiento Profesional: Advanced knowledge of lease customer network. Thorough knowledge of operations within NMAC Organization such Collections, Customer Service and military/SCRA.. Excellent customer service, interpersonal, negotiation and analytical skills. Good problem solving, written and verbal communication skills.
Tecnológico: MS Office (MS Word, MS Excel, MS Powerpoint)
Profess. Knowl.:500 puntos TOEIC. Business fluent english. Advanced written and verbal communication skills in English and Spanish.
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