Microsoft Recruitment 2020 | Support Engineer | BE/ B.Tech/ M.Tech – Computers/ IT/ Electrical/ Electronics Engineering | Hyderabad

Positions: Support Engineer Job Location: Hyderabad Salary: Best in Industry Experience: 2 – 6 Years Qualifications: BE/ B.Tech/ M.Tech – Computers/ IT/ Electrical/ Electronics Engineering Responsibilities: Scope a customer’s issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed. Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues. Act internally as a customer advocate. Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services, and support. Advise customers on how to gain additional value from their Microsoft products. Document your technical work and research to help your colleagues, improve the product, and improve the support experience. Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations https://lnkd.in/fYg_J7t www.microsoft.com