Trainee/Junior Executive - Billing and Customer Services | Alamy Images India Pvt. Ltd.

Trainee/Junior Executive - Billing and Customer Services

Closing on:
19/06/2019

Contact email:
jobsindia@alamy.com

Brief description :
Do you pride yourself on delivering a brilliant customer service experience? Would you thrive in a fast-paced role, working as part of a supportive team whilst being accountable for your own contribution? We’re on the lookout for someone who is a team player and is all into delivering services in a swift, proficient and proactive manner. This role not only provides a good platform to learn billing processes but also improves multitasking skills by handling email queries from the clients, navigating computers and email inboxes, and data processing simultaneously. If this sounds interesting, then we have an exciting opportunity available within our client invoicing team.

Here’s some more detail about this exciting opportunity!
Understand and become familiar with Alamy’s invoicing and billing processes for Inbox, Self-bill and magazines
With a visual eye for images, be able to match client declarations with the available reports and identify usages to process invoices
Work as a team to ensure team deliverables are met as per the SLAs.
Ensure that work delivered fulfills Alamy’s quality standards.

Preferred skills
We’re looking for someone who:
Has excellent English communication skills and has worked at least 2 years for any BPO. Freshers with excellent communication can also apply for the Trainee position.
Interprets customer emails accurately and sends concise replies
Has quick analytical reflex with high level of attention to detail
Is organized, self-motivated and proactive in achieving team goals
Exhibits high level of team spirit with professionalism
Can comfortably work on MS Office applications, especially MS excel and word
Is open to work in shifts and Indian holidays, if required.
Willing to work well under pressure adhering to strict timescales.
Is process oriented and hence would naturally adhere to processes.
Would have the advantage of a soft skill certification.