Walk in Drive for Service Analyst L1

Company Name : ARS Traffic & Transport Technology India Private Limited,

Closing on:  12/10/2018

Contact email : careerstvm@arstraffic.com

Brief description :

• Identifying incidents and its impact, Incident investigation and diagnosis
• Takes incident resolution actions to restore service to customers
• Monitoring Incident details, including the configuration Items affected
• Detection of possible Problems proactively and the assignment of them to the Problem Management team.
• Monitoring the status and progress towards resolution of assigned Incidents
• Keeping affected business partners informed and update the progress till resolution
• Escalating the incident/problem as necessary per escalation policies
• Project data monitoring, analysis and reporting
• Report preparation and analysis
• Client request fulfillment

Preferred skills

• Technical Graduates (preferably BE/B.Tech -, BCA/MCAs)
• Good written and verbal communication skills to present findings and recommendations
• Proficiency in MS Office applications (MS Excel, MS Word , MS Power point)
• Hands on knowledge in SQL (SQL Server, MySQL) 
• Understanding of basic networking and server level troubleshooting
• Understanding of application programming, database and system design
• Flexible to work in rotational shifts with rotational work days /week offs as per project requirements (Mandatory)

Apply

• Candidates can send their resume to careerstvm@arstraffic.com

Walk in venue

Intrested candidates can directly Walk in at our office with your updated CV.

Walkin Drive : 24 September 2018 to 27 September 2018

Venue: ARS T&TT, 131-135, First Floor, Nila Building Technopark Campus Thiruvananthapuram