Quality Analyst - Call Auditor/ BPO | FULL Creative

Company Name:
FULL Creative

Job Title:
Quality Analyst - Call Auditor/ BPO

Job description:
Roles & Responsibilities:
Monitor calls handled by agents as per the Sampling Plan
Conduct regular Joint Discussions (Call Calibrations) on a weekly basis
Agents errors will be reported through IM which needs to be handled
Training Need Analysis, Call Analysis & Data Scrub will be part of your routine
Regular feedback/coaching as soon as possible
Join on calls with leads/mentors/scrum masters for better performance as an organization


Job Location:
Chennai

Skills:
Good analytical skills are required
Proficiency in MS Excel is an added advantage
Good communication/interpersonal skills are a requisite
Ability to think out of the box, understand a different perspective even at a point of disagreement

For More Jobs: https://full.io/jobs/in

Contact Person:
Sasha Mathew
Sr HR Assistant - Full Creative
Ascendas, Taramani
Chennai - 600113

Contact No: +91 44 4266 6652