You are invited to attend a walk-in interview at the Royal Bank of Scotland, chennai.
This is a FIXED TERM CONTRACT ROLE
Please carry a photo copy of the following mandatory documents. You will not be allowed to participate in the drive without these documents (i) Updated Resume (ii) 2 passport-size photographs
How to Apply for this role:
1. Go to india.jobs.rbs.com
2. Search for job reference number: 75686
3. Apply for this job online
4. Take a print out of the confirmation email and bring it with you to the walk-in drive
Event Details:
Date: Saturday 2nd Jun 2018
Time: 10.00am - 12.30pm
Venue: RBS Business Services Pvt Ltd, Olympia Technology Park, 8th Floor, Fortius Block, Guindy, Chennai - 600032
Contact Person: Kandesh Kumar
Eligibility Criteria:
Degree: Fresher's Graduates (2016 and 2017 Pass out only) and post Graduates (2017 and 2018 Pass out only)
Note : candidates with standing arrears are not eligible for this role .
The Role
This role requires the individual to deliver successful customer/business outcomes, by processing/ authorising/ investigating all transactions to defined Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) and/or by accurately collecting the required information from customers/business. They actively participate in initiatives to improve customer service, processes and procedures.
As a CS&O Analyst, your key responsibilities will be:
Processing performed accurately by you as per approved Process/Procedure manuals within agreed Turn Around Time/SLAs
Investigate queries accurately and raise with the relevant parties without delay and escalated where needed
Support process training and knowledge sharing within the team
Recognizes and escalates issues and seeks advice when faced with non-standard issues/problems.
Capture and collate MI as required according to recognised processes and practices
Complete all mandatory training/accreditations as applicable to your role and your team
Support improving team and customer performance by Role modelling Core Service Behaviours, Our Standards and adoption of Determined to Lead tools and techniques
Suggest areas of customer/business focused improvement in their daily processing and escalate appropriately
Review manual or ineffective processes which could be automated, or enhanced, to enable the provision of superior customer/business experience/service
Review processing errors and customer complaints to identify trends and training needs
Comply with Our Code, all RBS policies, How we manage RBS, and if applicable How we manage our Business, and deliver against all relevant statutory, regulatory, supervisory and legal obligations. Additionally, use the Yes check to guide and support decision-making.
Own, manage and supervise the risks which exist in the business area, ensuring mechanisms are in place to identify, report, manage and mitigate risk within a defined Risk Appetite, working in conjunction with the 2LOD
The Role
This role requires the individual to deliver successful customer/business outcomes, by processing/ authorising/ investigating all transactions to defined Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) and/or by accurately collecting the required information from customers/business. They actively participate in initiatives to improve customer service, processes and procedures.
As a CS&O Analyst, your key responsibilities will be:
Processing performed accurately by you as per approved Process/Procedure manuals within agreed Turn Around Time/SLAs
Investigate queries accurately and raise with the relevant parties without delay and escalated where needed
Support process training and knowledge sharing within the team
Recognizes and escalates issues and seeks advice when faced with non-standard issues/problems.
Capture and collate MI as required according to recognised processes and practices
Complete all mandatory training/accreditations as applicable to your role and your team
Support improving team and customer performance by Role modelling Core Service Behaviours, Our Standards and adoption of Determined to Lead tools and techniques
Suggest areas of customer/business focused improvement in their daily processing and escalate appropriately
Review manual or ineffective processes which could be automated, or enhanced, to enable the provision of superior customer/business experience/service
Review processing errors and customer complaints to identify trends and training needs
Comply with Our Code, all RBS policies, How we manage RBS, and if applicable How we manage our Business, and deliver against all relevant statutory, regulatory, supervisory and legal obligations. Additionally, use the Yes check to guide and support decision-making.
Own, manage and supervise the risks which exist in the business area, ensuring mechanisms are in place to identify, report, manage and mitigate risk within a defined Risk Appetite, working in conjunction with the 2LOD
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