Nokia is hiring Graduate Engineering Trainee Openings #Bangalore #Freshers

Profile: Graduate Engineering Trainees Location : Bangalore

Responsibilities

•      Provide Remote Technical Support (RTS) for the Nuage SDN solutions and associated network elements.

•      Interface, develop and maintain strong relationships with external and internal remotely to troubleshoot/answer questions. This will involve accessing the remote sites, reviewing log files, coordinating the duplicating or testing of the issue, gathering traces, logs, files, translations, etc., for critical support, and so on.  There will be occasions when this work will need to be performed during the customer site's maintenance window during their maintenance window time zone.

•      Assist with debugging complex product installations, resolves complicated product problems by applying both established procedures and creative alternatives.

•      Interface, develop and maintain strong relationships with regional TEC (Technical Expertise Centers), Solution Teams and Product Business Units.

•      Ensure external and internal customer trouble tickets tracked are continuously updated and maintained per the Nokia processes.

•      Prepare reports on problems encountered and methods of resolution applied ensuring overall system integrity and reliability 

Minimum Qualifications

•      Bachelor's degree/College Diploma in Computer/Software/Electrical Engineering, Information Technology, Computer Science, or equivalent experience.

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