Dell International Services India Private Limited - TSA - Walk-in Drive - #Bangalore

0 - 4 yrs Bengaluru Technical Support Associates ob Description Role Overview Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software Role Responsibilities Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone. Owns customer issues from beginning to resolution (handles in place). Assists customers by diagnosing problems and providing resolutions for technical and service issues. Uses troubleshooting techniques and tools to identify products that are defective and follows guidelines in issuing service calls/contacts. Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions. Should be willing to work in shifts in a 24/7 work environment Recruiter Name:Varsha Contact Company:Dell International Services India Private Limited Address:Divyashree Greens,Survey # 12/1, 12/2A ,Challaghata village, Varthur Hobli, KormanglaInner Ring Road,BANGALORE,Karnataka,India 560036 Contact Person : Varsha