Customer Care Executive : Voice Process | Hinduja Global Solutions (HGS)

About Company:
Hinduja Global Solutions (HGS), part of the multi-billion dollar conglomerate Hinduja Group, has been offering Business Process Management (BPM) solutions for more than four decades. A leader in customer experience management, HGS’ mission is to optimize the customer journey to make its clients more competitive.HGS has built expertise focusing on Customer Experience Management, Back Office Processing, Contact Centers, Data Analytics, Digital and Interactive Solutions and HR Solutions. Today,

Job Location:
Bangalore

Job Description
Position Summary:
Customer care specialists are responsible for handling calls from new and existing customers regarding a variety of requests. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business. Specialists requires an intimate knowledge of the products or services being sold, great communication skills and sales experience. The ability to cross-sell products is also essential. Demonstrated success in sales and customer service is required.


Roles and Responsibilities:
Answers inquiries by clarifying desired information; researching, locating, and providing information through email/chat and some cases through outbound calling.
Determines requirements by working with customers.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfils requests by clarifying desired information; completing transactions; forwarding requests.

Education & Experience:
Under Graduates/Graduates.
Fresher 0-12 Months

Desired Skills and Abilities:
Regional Language Communication Skill.
Basic Telephone Etiquettes.
MS Office
Typing Skills minimum 15 WPM with 85% accuracy & Basic System Navigation Skills.
Ability to write, read and speak English to suit business needs.
Decision Making, numerical ability & logical reasoning.
Customer Focus and Being Attentive.
Trouble shooting.
Ability to sell.

Contact Mail: nvestor.relations@teamhgs.com