Client Service Officer Business Banking - Commercial Bank International

Job Reference: CSOBB/CBIUAE/MAR2016

Location: Dubai

Purpose:
To handle & provide quality service to Business Banking clients for their all requirements efficiently, professionally and promptly. In addition to this to assist in the preparation of customer and business related MIS to continuously improve service levels.

Duties and Responsibilities:

• Ensures client satisfaction by providing prompt responses to Business Banking client queries and addressing their needs to enhance client service.
• Communicates clearly and in coordination with the Business Banking Relationship Managers manages the service/operations related to borrowing and non-borrowing relationships.
• Handle the process of opening Business Banking accounts and ensures that related documents required are in order.
• Interacts with Relationship Managers and others specified by the Team Leader for service delivery and MIS requirements.
• Follows up daily on pending and outstanding issues and ensure timely remediation.
• Route customer requests such as issuance of cheque books, transfers, change in address and signatories etc. to concerned departments with adequate controls.
• Urge clients to renew their fixed deposits, increase transactions in coordination with the concerned relationship team.
• Making short form proposal for fully secured facilities.
• Coordinate issuance of different certificates on behalf of commercial customers e.g. formation of new LLC/FZE companies, etc.
• Ensure thorough and proper follow up and rectification of any audit comments.
• Inform clients about checks returned in clearing / discounted checks and ensure that prompt delivery
• Perform any other duties or responsibilities consistent with the role as assigned by management.
• Help in conducting regular and/or annual client feedback to help improve service standards.

Education & Experience:
Minimum Qualifications:

• Diploma degree in any discipline.

Professional / Technical Qualifications / Diplomas:

• None

Minimum Experience:

• Minimum 2 years experience in a similar position

Specialist Skills Required for the Job:

• Capabilities to handle / address transaction or queries related to Business Banking clients and strong follow – up abilities to ensure timely and accurate disposition of transactions.
• Good communication skills.
• Should have adequate banking client interaction experience in meeting the requirements for this job.
• Working knowledge of credit and operations.
• Knowledge of Arabic will be an advantage.

Apply
If you meet the above job requirements , please send your updated CV to recruit@cbi.ae