Functional Support Jobs | Eka Software Solutions

About Company:

• Eka is the global leader in providing Smart Commodity Management software solutions. Eka’s analytics-driven, end-to-end Commodity Management platform enables companies to efficiently and profitably meet the challenges of complex and volatile markets. The company’s best-of-breed solutions manage commodity trading, enterprise risk, compliance, procurement, supply chain, operations, logistics, bulk handling, processing, and decision support. Eka partners with customers to accelerate growth, increase profitability, improve operational control, and manage risks and exposures.

Eligibility Criteria : 

• BE/BTech/BBA/B.Sc(IT and CS) candidates from 2015/ 2016 Batches with aggregate 65% and above.

Job Description: 

• The Support Consultant will be part of Eka’s global product support team. 
• The Consultant will be responsible for providing customer service to Eka clients through research and resolution of support issues and communicating solutions to Global multi-billion $ clients.
• Skills :
• Sound understanding of software applications and support/development processes 
• She/he will be possessing superior communication and interpersonal skills.
• The role demands sound problem solving and analytical skills for handling diverse complex client issues. 
• She/he is expected to be well planned, organized and manages time effectively.

Responsibilities :

• Analyse reported issues and provide a resolution in accordance with SLA to ensure client satisfaction. 
• Works as part of a team to resolve client issues that affect multiple clients.  
• Regular up-to-date accurate information is recorded in the incident management system so that customers can see progress on the support issues.
• Conveys customer feedback to management. 
• Participates in teams and special projects to improve service quality and client satisfaction.

Salary :

• 3 LPA 

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