Executive - Technical Support

Company Name: CAP Digisoft Solutions Pvt.Ltd

Position Title : Executive – Technical Support

Department : Software

Class : Fulltime

Job Location : Coimbatore

Posted Date : March 29, 2016

Requirements :

• Graduate/ Post graduate with good command over English.
• Exceptional written and oral communication skills.
• Should possess knowledge in IT skills (hardware's & software's, application and technologies).
• Should be highly self-motivated and directed.
• Exceptional interpersonal skills.
• Should have excellent customer service and problem-solving skills.

Responsibilities :

• Will be involved in client servicing and providing technical support related to our software products and services to US clients.
• Should work with a standard protocol, utilizing a documented process to respond to customer issues via E-support, Phone and remote support.
• Provide answers to clients by identifying problems; researching answers; guiding client through corrective steps.
• Improve client reference by writing and maintaining documentation.

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