Work Force Management Analyst | SYKES

Job Title:
SYKES HIRING WORK FORCE MANAGEMENT ANALYST | IMMEDIATE REQUIREMENT

Experience:
1-5

Job location:
Hyderabad

Job Description
Candidate should have exposure of contact centre within fulfillment dept.
Should know how to manage attendance & scheduling function & monthly payroll.
Should have experience on eWFM, NICE IEX & Erlang C etc.
Prepares Intra-day reports on staff attendance.
Reconciles attendance daily with employee timesheets against schedule and time in/time out reporting.
Manages changes to scheduling to ensure adequate daily resource coverage.
Communicate with management and operations team to ensure compliance with company standards.
Maintain running report of attendance incidents.
Ensures hours are accurately accumulated and categorized in a format compatible with company and department payroll procedures.
Analyse PTO submissions and approve/deny based on their effect on operations.
Monitor attendance and schedule adherence.
Processes schedule trade requests for posted schedules
Processes management requests for modifications of scheduling events (meetings/training, etc.).
Use accuracy of schedule measurements for continuous improvement, including making recommendations to improve scheduling efficiency and team member satisfaction.
Provides analytical support for special projects.
Collaborate with fulfilment Operations Department Management on identifying opportunities to further optimize our workforce.
Communicates and works with staff members, management, Human Resources, and Accounting.

" Interested candidate can Walk-in between 5 PM to 7 PM OR apply at abdulla.khan@sykes.com"

Venue:
12-B, Mindspace,
6th Floor,
SYKES.