We have a job opportunity for the role of Service Desk Management #Bangalore #Freshers #Gurgaon #Hiringalert

 We have a job opportunity for the role of Service Desk Management

Position- Service Desk Management
Location-: Bangalore/Gurgaon (RTO-Hybrid)
Experience- Fresher
Educational Qualifications-Bachelor’s or Master’s degree

Interested candidates read the JD here and share their CVs to the below mentioned mail id.

Email ID: anisa.maity@in.experis.com

Job Description:

Must have Skills :
Microsoft Windows Desktop Management/ Service Desk Management

Good to Have Skills :
Desktop Transformation

Key Responsibilities :

1 - Taking ownership of customer issues reported solving their problems through by providing resolution
2 - Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues
3 - Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

Technical Experience :
1-Installation configuration of various applications
2-Installation configuration of Operating system with various methods like WDS, GHOST, Bootable PD etc
3-Engineer ensure proper logging of all issues
4-Document technical issues in the knowledge database
5-Should possess ability to learn work on changing emerging technologies Certification in new technologies like Azure, AWS will be added advantage
6-Keep track of users system issues until resolved by adhering to the SLA