Mega Walk-in Drive on 28th November 2022 in HCL Sholinganallur branch for Freshers with Excellent communication skills in English.

 Mega Walk-in Drive on 28th November 2022 in HCL Sholinganallur branch for Freshers with Excellent communication skills in English.

Shift : US shift
Sat & Sun fixed off

Two way cab


Interview Date : 28th November

Interview Location : Tower 3, Cafe 1, ground floor, Elcot Sez, Sholinganallur, Chennai, Tamil Nadu 600119


Contact Person : Pavan

JD for Customer Inquiry / Service Requests / Invoice Management

- Excellent communication abilities

- Having Knowledge on O2C

- Having experience in Invoice management, Order Management, Collections and Dispute Resolution

- Having experience in handling customer calls/O2C Helpdesk/emails

- Having good exposure on Helpdesk metrics

- Experience with SAP (including invoicing, contracts, workflows)

- Preferable: Seibel CRM

Work as an Individual Contributor in Customer Service/Contact Center/Concierge COE and key
responsibilities would include :-

- Attend customer calls,emails,chat

- Attend customer requests such as :

- Request for a price quotation

- Checking product availability for a certain point in time

- Checking order status

- Request for information about account status and outstanding payments

- Request an account statement, a copy of an invoice or delivery document

- Coordinate other departments such as Order management, collections, dispute and cash application
team to resolve customer inquiry

- Adhere to TAT and accuracy and manage queues and inquiries as per agreed metrics

- Report out daily performance and update all performance logs

Preferable : Graduate/Masters in Finance or accounting

1. Graduation must (Eligible only 2020, 2021, 2022).

2. Excellent communication skills.

3. Ready to work in US shifts.


Perks and Benefits


Salary : upto 2.25lpa