Support Engineer(Delhi)
Posted on:
21/04/2022
21/04/2022
Closing on:
25/04/2022
25/04/2022
Brief description :
Support Engineer:
Support Engineer:
Job Description:
- Application support & troubleshooting.
- Act as the initial point of contact for all system related concerns from clients (L1 Support).
- Attend in-person meetings with clients to analyze & diagnose software related issues.
- Preparing reports on the project progress to steering committees.
- Conduct software training programs for the customer.
- Assist project management team in creating training materials.
- Organize and file documentation related to the project.
- Maintain a working log detailing all support activities.
- Properly escalate unresolved issues to appropriate internal teams etc.
- Application support & troubleshooting.
- Act as the initial point of contact for all system related concerns from clients (L1 Support).
- Attend in-person meetings with clients to analyze & diagnose software related issues.
- Preparing reports on the project progress to steering committees.
- Conduct software training programs for the customer.
- Assist project management team in creating training materials.
- Organize and file documentation related to the project.
- Maintain a working log detailing all support activities.
- Properly escalate unresolved issues to appropriate internal teams etc.
Skills :
- Excellent written and verbal communication skills in English Language. (Preference for candidates who also has proficiency in Hindi/Kannada)
- Good Training Skills
- Ability to learn IT, E-governance applications, Implementation, Impart user training etc.
- Interpersonal skills
- Customer orientation skill
- Domain expertise in the banking sector.
- Excellent written and verbal communication skills in English Language. (Preference for candidates who also has proficiency in Hindi/Kannada)
- Good Training Skills
- Ability to learn IT, E-governance applications, Implementation, Impart user training etc.
- Interpersonal skills
- Customer orientation skill
- Domain expertise in the banking sector.
Preferred skills
Eligibility :
- B.E/B. Tech/MCA with 2-3 years experience in IT software support.
- Willingness to travel across India
- Willingness to relocate to any place in India
Eligibility :
- B.E/B. Tech/MCA with 2-3 years experience in IT software support.
- Willingness to travel across India
- Willingness to relocate to any place in India
Job Location : Delhi
DOJ : Immediate
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