HCL is hiring for Service Now Admin L3 Level #Noida/#Chennai

HCL is hiring for Service Now Admin L3 Level Noida/Chennai Exp Req-7+yrs Snow Admin –E3 Participate in process flow analysis and process redesign along with the Project Manager • Share best practices and be consultative throughout the technical design of the project • Produce a detailed functional design document to match customer requirements • Co-team with the Technical Architect to produce a technical specification for custom development and systems integration requirements • Participate in internal projects as require • Maintain current ServiceNow knowledge through self-study and utilization of available training (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To provide support for on call escalations and doing incident & problem management (3)To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team (4.)To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions/Reopen Cases (5)Work on value adding activities such Knowledge base update & management, Training freshers,coaching analysts& conducting interviews/participation in hiring drives. If interested kindly share your resume at shikha.verma@hcl.com