We are urgently looking for Full time/Contract Cisco ICM, Call Studio IVR developers, support resources with UCCE 11.6 version #Cognizant

We are urgently looking for Full time/Contract Cisco ICM, Call Studio IVR developers, support resources with UCCE 11.6 version Design system requirements for Service Center routing initiatives. • Translate business requirements into detailed system requirements for ICM, PBX, IVR, and Carrier systems. • Support infrastructure upgrades, patches, and load tests in terms of testing, monitoring, and reporting. • Review all technical team deliverable for completeness and quality to ensure that all business goals will be achieved. • Participate in call routing optimization from cost and quality perspectives • Assist in development of project implementation timelines. • Project management of call routing initiatives Code ICM system based upon defined business requirements. • Code all necessary components of the ICM system. • Develop appropriate call scripting to ensure business goals are met. • Build administrative functionality within ICM system such as hours of operation, holiday call handling, business continuity/emergency routing, etc. send me the resumes to my cognizant mail id : krishnan.voorappan@cognizant.com & krish.leeds@gmail.com