Verificient Technologies Pvt Ltd is looking for #Product #Support #Specialist for #Pune location.

Verificient Technologies Pvt Ltd is looking for Product Support Specialist for Pune location. Job Responsibilities: - Interact with users through a series of actions and answer all queries, resolve issues via various communication channels (chat, telephone or email). - Maintain and update fact sheets and other information about the application. - Support the roll-out of new application features. - Log all incidents and service requests reported to the helpdesk. - Troubleshoot systems, network problems, diagnosing and solving software issues at the user's end. - Escalate problems that cannot be fixed in tier one support and updating users on the status of problems. - Document and prioritize help desk tickets, emails, calls and respond in a timely manner as per SLAs. Requirement: - Must be a graduate in any stream. B.E, B tech, BCA, MCA would be preferred. - Effective written and spoken English communication skills. - Must be able to work in 24*7 shift. - At least 6 months Experience in supporting B2B clients/customers from US/UK/AUS. - Max experience- 5 years - Candidates with up to date knowledge in working in and around Windows, MAC, thin-client, VDI environments. If interested for Pune location, kindly share your resume on seepmehta@verificient.com