Walk in Drive for Service Analyst L1
Closing on:
12/10/2018
Contact email
careerstvm@arstraffic.com
Brief description :
Identifying incidents and its impact, Incident investigation and diagnosis
Takes incident resolution actions to restore service to customers
Monitoring Incident details, including the configuration Items affected
Detection of possible Problems proactively and the assignment of them to the Problem Management team.
Monitoring the status and progress towards resolution of assigned Incidents
Keeping affected business partners informed and update the progress till resolution
Escalating the incident/problem as necessary per escalation policies
Project data monitoring, analysis and reporting
Report preparation and analysis
Client request fulfillment
Preferred skills
Technical Graduates (preferably BE/B.Tech -, BCA/MCAs)
Good written and verbal communication skills to present findings and recommendations
Proficiency in MS Office applications (MS Excel, MS Word , MS Power point)
Hands on knowledge in SQL (SQL Server, MySQL)
Understanding of basic networking and server level troubleshooting
Understanding of application programming, database and system design
Flexible to work in rotational shifts with rotational work days /week offs as per project requirements (Mandatory)
Candidates can send their resume to careerstvm@arstraffic.com
Walk in venue
Intrested candidates can directly Walk in at our office with your updated CV.
Venue:
ARS T&TT, 131-135, First Floor,
Nila Building Technopark Campus
Thiruvananthapuram
Closing on:
12/10/2018
Contact email
careerstvm@arstraffic.com
Brief description :
Identifying incidents and its impact, Incident investigation and diagnosis
Takes incident resolution actions to restore service to customers
Monitoring Incident details, including the configuration Items affected
Detection of possible Problems proactively and the assignment of them to the Problem Management team.
Monitoring the status and progress towards resolution of assigned Incidents
Keeping affected business partners informed and update the progress till resolution
Escalating the incident/problem as necessary per escalation policies
Project data monitoring, analysis and reporting
Report preparation and analysis
Client request fulfillment
Preferred skills
Technical Graduates (preferably BE/B.Tech -, BCA/MCAs)
Good written and verbal communication skills to present findings and recommendations
Proficiency in MS Office applications (MS Excel, MS Word , MS Power point)
Hands on knowledge in SQL (SQL Server, MySQL)
Understanding of basic networking and server level troubleshooting
Understanding of application programming, database and system design
Flexible to work in rotational shifts with rotational work days /week offs as per project requirements (Mandatory)
Candidates can send their resume to careerstvm@arstraffic.com
Walk in venue
Intrested candidates can directly Walk in at our office with your updated CV.
Venue:
ARS T&TT, 131-135, First Floor,
Nila Building Technopark Campus
Thiruvananthapuram
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