Senior Manager/ Deputy General Manager WFM Firstsource Solutions Ltd. 12 - 14 yrs Chennai(Navalur)

Qualification & Skillsets Required
Skill and commitment in providing an exceptional customer experience
Strong verbal and written communication skills and ability to communicate with all levels of the organization
Knowledge of BPO /KPO industry and best practices, plus knowledge of WFM metrics, forecasting, staff planning, and scheduling
Knowledge of Healthcare back office operations and core KPIs.
Knowledge of PC applications, including database software, spread sheets, and workforce Management software; ACD and telecom knowledge will be helpful
Knowledge of back office WFM Tools, workflow applications as well as understanding of various lines of businesses supported by WFM functions
Ability to interact effectively with all levels of management and customers
Ability to be flexible and quickly adapt to changing business needs and processes
Ability to motivate and mentor team; presenting new opportunities and challenges for additional development
Ability to think analytically and logically
More than 12 years of total and 6+ years of WFM experience in a multi-site environment with global footprint
Proven track record of successful client engagements and growth
Multi-geography, multi-vendor, multi-client support experience

Note: We are particularly looking for experienced candidate in USHealthcare Vertical who can handle Work Force Management team both in Onshore & offShore. Interested candidates please share your updated profiles to Vetri.selvan@firstsource.com and contact details 9094684512 ( Monday- Friday :11.00AM -7:00PM)