Opportunity for Network Engineer- (tac) -chennai

0- 4 Years Chennai

Note:Candidates should join in 15 Days

Engineer Primary Responsibilities and Duties: 

Troubleshoot all Level 1/ 2 Calls from customers.

Ensure consistent customer satisfaction.

Document all communication with customers in the CRM.

Notify/Discuss with TL/Manager on tickets that require assistance.

Timely handoff ( escalation) of cases that require technical escalation to L3 TAC.

Plan and constantly work on upgrading tech and product expertise.

Contribute to the knowledge base/ Tech Forum

Basic Criteria: 

1+ years experience in configuration and troubleshooting high-end networks and security appliances.

The Ideal candidate will be an Engineer, who is a self-starter, with excellent interpersonal, communication, documentation, problem solving and troubleshooting skills.

Quality focus, result & goal orientation in a group situation, and commitment to customer delight are a must.

Debugging hardware & software system level problems in a multi-vendor multi-protocol  network environment.

Basic Skill Set: 

Good understanding of OSI Model, TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, 

SNMP, FTP, TFTP).

Experience in STP,RSTP,OSPF,BGP,DHCP

Experience on routing protocols RIP V1/V2, OSPF, BGP

Core Skill Set:

Experience on troubleshooting tools like Sniffer, Ethereal, Wireshark.

CCNA, CCNP ,Checkpoint Certification, CCSP certifications will be an added advantage.

Contact Details

Recruiter Name:Leslie Charles

Contact Company:CSS Corp Pvt Ltd

Telephone:9944626309

Email :leslie.charles@csscorp.com