Associate Consultant | Cyient | Jobs in Hyderabad

LOCATION :  Hyderabad - Uppal SEZ_Unit 1

JOB DESCRIPTION SUMMARY

A technically sophisticated and result oriented professional with 8 to 10 years of experience in Development and administration in ITSM Applications. Experience in  BMC Remedy, Service Now or IBM Control Desk tools.

JOB DESCRIPTION

Tools: Service Now, BMC Remedy, IBM Control Desk

Proficient on all the modules of ITSM suite (Incident Management, Change Management, Problem Management, Service request Management)

Good experience in writing client scripts, Business Rules, Client catalog scripts, ACLs in ServiceNow.

Worked on Notification Engine by creating custom notification tag

Creating SRD’s using standard process as well as Advanced level

Enhancements for Change, Problem and Incident modules

Worked in the DB Level to update values in the Change, Incident, Work Order and Problem modules

Working experience in creating web services, fetching the data to vendor form, and configuring Mid-Tier

Proficient knowledge to use the data management tool to update the values in bulk

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