Customer Support Executive - Fresher | HCL Technologies Limited

Company Name : HCL Technologies Limited

Designation

• Customer Support Executive

Location

• Chennai

Country

• INDIA

Job Family

• Delivery Voice

Job Description (Posting).
To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA | Able to work independently and efficiently to meet SLA | Able to comprehend the request of the customer and meet the quality standard
(1.) To consistently meet or exceed CSAT parameters as defined for the process.
(2.) Improving skill level throughSelf development / nominating training programs



Skill reverification Tests
(3.) Attendance/Login Hours/Unsechduled Leave/SLA targets as per defined by the process
(4.) Meet the defined Quality Scores. Innovation & Process Improvement
(5.) The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team.

Experience : Fresher

Qualification Others

No. of Positions: 30

Skill (Primary) : Domain Competencies (BSERV )-Telecom-Customer Service

Removal Date : 17-Aug-2016

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