e-commerce Business Analyst

Job Description

• California based e-commerce client business that is a selling products online on many marketplaces like 
• ebay and Amazon. We have no inventory so we drop ship from many different 
• suppliers. We have a team in our office in Newbury Park, CA as well as a team in India 
• to operate the business including order fulfilment and customer support.

Primary Responsibilities:

• The Business Analyst is to study the current business operations and monitor the 
• business performance in relation to order fulfillment and customer support
• Review current sales orders and online marketplaces and monitor the issues associated 
• with them like late orders, cancelled orders and RMA concerns.
• Prepare reports with a summary of the main performance measurements and the main 
• problems that need to be fixed
• Work with the order processing team, customer support team, programmers and 
• suppliers to find the cause of the problems. 
• Prepare a document of the current systems, policies and procedures and the changes 
• required to fix the problems.
• Communicate the required changes to all parties involved in the project.
• Monitor that the changes have been made and that the problems are resolved.
• Determine all the issues that need to be measured and monitored and work with the 
• system analyst to design a system to automate the collection and reporting of this data.

Job Requirements

Qualifications:

• Must have a good understanding of ecommerce, drop shipping and online marketplaces 
• such as ebay and Amazon.
• Ability to excel in a fast paced environment with a high degree of change and ambiguity.
• Past and proven experience as a business analyst is a MUST, with demonstrated ability 
• to measure and improve business performance.
• Excellent communication skills and demonstrated expertise in writing and presentation.
• Record of consistently high performance and achievement.

Apply

Email: hr@blaze.ws,